Boy oh boy where do I begin?! I came here on a Sunday afternoon in August 2018 to look for a birthday gift for a mom of a friend. CB2 Furniture Filter 487 Items Strom 4-Piece Reversible Sectional Sofa with Ottoman Clearance $3,448.97 reg. They have two floors in this location and very accessible as it's right around the corner or Union Square. I then asked if there way an elevator (so that I wouldn't have to struggle with the stairs) - she pointed casually towards it and proceeded to watch me try to awkwardly try to carry this large box and a bag of few other cb2 kitchen items in a bag, not at all offering to help. new york > brooklyn > for sale > furniture - by owner. She was very friendly and gave me an experience that will keep me shopping at my local CB2 in Miami Beach! Privacy Policy. All of my stuff is great quality for the price. Turns out the delivery team forgot to bring and install the piece that holds it all together. I used to hate this store because it was the sister store of the outlet across the street, which was my go to spot for dishes, glasses, and cookware. They offered to refund all my money and I lept at the chance! For someone who shops here on a weekly basis I am sad to review a one star. See photos. I was looked after by Mitch and he was fantastic. The delivery is good, and returns are always easy. Great selection to choose from. Trust us: You'll sleep better on a cool new bed that fulfills all your design dreams. I will never, ever buy anything from these guys again. For more information, please visit our Now that the store is here in Cherry Creek, I couldn't be happier! The managers their should be on cloud 9 with this sweet staff. Been a longtime customer of Restoration Hardware and Mitchell Gold/Bob Williams but I've bought some Crate and Barrel things in the past, including my everyday plateware. If I had known I either would not have made the purchase or I would have just ordered online. Cb2: asks for item through the radio, and surpriseeeee!!! THE FURNITURE SALE (PRICES AS MARKED) Salon 4-Piece L-Shaped Brown Leather Sectional Sofa. We received a replacement table last year from CB2 b/c of quality issues with new directions on how to care for it. The couch arrived but it's not the same quality or feel as the one from the store. Because now due to your lack of diligence someone who gifted us off your website will not get a thank you. Of course by this time it was 9pm so when I called back I got the voicemail, serious motivation this lady has. After four trips back to the store , two in which a sales rep told me I just had to wait some time for the funds to show up. When I called today, Monday, to ask if they had shipped my items, again this lady, K, answered I recognized her voice. To which I'm told once again that on custom ordered pieces there is only a partial refund. I called in February and said they're not sure so they'll call me when it arrives. Absolutely terrible delivery experience. Thanks to the partnerships runaway success, The Land of Nod was wholly absorbed by Crate & Barrel in 2010. Ships free. I buy the Dahlia marble desk in the store in the beginning of July and am told the piece will be delivered the first week of August. Even their shipping bags are designed to be easily carried- no detail is overlooked. The stuff in store is really cute and the people that work in store are all really nice. Overall, customers seem to be very happy with the pretty design options available to them, but there has also been some feedback about the perceived quality for certain rugs when compared to their price, and some rugs not being pet-proof. Art compositions are minimalist and frequently stray into the abstract, making them perfect for dining rooms, living rooms, and bedrooms. I was on hold for a CB2 customer representative for a little over 40 minutes. What if you do not have a suitable one if we drove to the store? So we decided to get the dressers and bed stands and change the handles out. Privacy. Wengler, Kravitz Customer service here is always exceptional. When I contacted cb2, they told me they would ship it to me. Great modern pieces at affordable prices. Never coming to this location and I would suggest not coming here if you want to spend time looking around the store. The trinkets and other items were beautiful- i just was not as impressed with the furniture. I have to wait now until mid to end of June well this sucks New delivery date set for June 14 June 14 rolls around. When it comes to your own comfort, your own body is the only North Star. I checked out with two things I saw online and if they are out of anything in store they can order it for you online and usually wave the shipping! I really like CB2. I say, since you missed the deadline when can I come get my full refund? I asked how is that possible to just find out. The configuration of the store itself is not the best (long and narrow) but the sales people are friendly and have knowledge on most of the items. After traipsing through Europe on their honeymoon, Gordon and Carole Segal returned to their Chicago home with suitcases full of simple, well-crafted homewares. Avoid Dell. Crate & Barrel. And they can't use the back ordered excuse because they say in stock and ready to ship! All of their furniture is well made. I really think CB2 is a PR ploy so C&B can publicize they have a more affordable version. If you crave even more print, look for Crate & Barrel vases and Crate & Barrel planters, which often have designs stamped directly into the ceramic. Hello! Design, Matthew I placed this order on June 18. I understand people have bad days but this is just terrible customer service and none of the other 2 employees seemed to notice or care, which is poor management. Accepting a final sale, however, would void the warranty. Check your text messages & reply "Y" to receive your discount code. We were under the assumption that we would need to be home on 11/16 to receive the delivery for the past 6 days, and now our schedules will need to be rearranged. "I asked. " Can't beat that. They need to work on their customer service, because looking at all the other reviews that's not their strong suit. At no point did she make eye contact, say "I apologize", nothing. I've never been in before, but was pleased with the service. I bought a set of chairs, a table and a mirror. If you continue to use these Ordering with them is a breeze since we can have it shipped directly to the store. Get ready to discover your newest design crush with modern furniture from CB2. services, you're letting us know that you've read and agree to the changes. Nice stuff but if it's not an item they stock, I'd advise you to run, not walk, out of the store. Mostly white, black or silver colors of all things throughout the store. My husband likes to come here and bring interesting things home. For those that are unaware, CB2 is the cooler more urban and modern sister of Crate and Barrell. Customer service provided the warehouse with my work number to contact me and not my cell phone (it's a Saturday). I was surprised the rep was not able to tell me a specific status on the couch. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. When they called the vendor it turns out the paperwork was misplaced and the order was processed last week so my item wouldn't be ready till the end of October (not 12 weeks from last week). From picture frame ledges to large shelving units, nothing will maximize the function of your room like Crate & Barrel shelving. Literally I had no opportunity to discuss this with them cause they disappeared in the second. The one in the store was very comfortable. Looked around and finally decided just to purchase my 1 bowl. Giorgi, Nicholas I had purchased the sofa 6 months prior and they told me I could have a full money refund. I'm looking forward to my shipment, which hopefully will come in early May, as he forecasted. $5,795.00. Of course, I tend to shop there during a weekday when I have off and I'm in the neighborhood. "TOMMY" also mentioned that because I was re-scheduling , my delivery would now be delayed for several weeks at first , which made me prompt like, because I am re-scheduling, I need to wait another 2 weeks. Most of the people who work here are quite helpful and nice. I love CB2 as a brand, but the salespeople in this store are rude and unhelpful, especially compared to the lovely and engaged staff at the Berkeley location. The manager, Tony, came out and opened the box for us. Please open another location in San Ramon!!! Today I wanted to buy a unique end table that had legs like a chicken and table top like half of a large egg. services, you're letting us know that you've read and agree to the changes. Disaster delivery for just a coffee table. Last time I was in the staff didn't ignore me - they straight up denied I even existed. He raises his voice at me saying I'm supposed to do that and that if I don't like what he has to say he can take the stuff away and not deliver it to me at all. On the hunt for something specific like a used Crate and Barrel couch? This would be an awesome place to get someone a wedding or housewarming gift. I went in looking for pillows and small trinkets, and loved how the shop was laid out and beautifully designed. purchase. One by one, they are taking turns finding themselves in the trashcan. They have a parking garage conveniently located right next to the store so you can park, come in and get your items, and be out in a jiffy. I have that expectation of my glassware, sofa, or any house purchase. It seemed more of a showroom than a store-limited supply of goods. In the end, we had to drive over 50 miles to the store at San Francisco to pick up by ourselves. Now, I need to wait another 2 weeks, nearly six weeks after my purchase to receive our furniture. I waited every night for delivery as promised with my items which I actually wanted immediately. I'll update if I hear from someone. At this point I'll just cancel and never shop here again. Received my furniture today. Note that there is a garage attached to the building which makes parking so much less anxiety inducing in Georgetown. Nice store to shop at and friendly staff. It was kind of creepy. Here at Chairish, we help consignors and designers offload their used Cb2 furniture to support a sustainably chic planet. Shop with us to discover a wide array of options, sourced from consigners located all over the U.S. Get access to furniture being consigned in NYC, San Francisco, and Dallas all without ever leaving home. Luckily the two stores are not too far from each other. Box after box was damaged. Cassidy, Studio cart reminders) from Chairish at the cell number used when signing up. Privacy. list of cookies. Privacy Policy. CB2 Vapor Counter Stools. decor and more. Mingling timeless beauty with avant garde twists, contemporary furniture gives your space a fresh, edgy look that's all you. What's worse, they took 3 times to deliver another defected panel, which is still bad one. Crate & Barrel mirrors come in virtually every shape, from circle to square to starburst. Beldock, Kristen Directions are easy to follow, unlike Ikea. I've had the marble top in my living room and have had to push events I've planned to host. There were no other customers in the store during the slow weekday afternoon. Dissatisfied to say the least. We've recently updated the Chairish, Inc. CB2 is a modern affordable twist on Crate & Barrel. I've had numerous product quality issues but the most recent one has provoked this negative review. I've always appreciated the quality of Crate & Barrel but I have to ask where did they go wrong with CB2? Explore classic silhouettes that Cb2 is known for, including modern slipper sofas, marble tables, and upholstered barrel chairs. 2. Awful service! The rug is great, rolled out without wonky corners, and looks just brilliant in my home. In this day in age I didn't realize there were stores that were so stringent on accepting a return a few days past the return period when its an item they still sell currently in their stock. The delivery day comes around and we get a call from our building that the delivery drivers are downstairs. I will never go to that store again. Thank you, next! They are the best around the sales times I've noticed, if you want to try and save a little. The quality is also so great! My drinking smoked glasses cracked more than twice and each time I replaces them. The staff is always helpful. Don't go here! Unfriendly employee "Dee" as I went in for a return. And I told her the whole story, even though she was at the register when my transaction was done. The old LIncoln location was more focused on crazy clock and bathroom knick knacks than serious furniture. Maybe it's just me, but it seems like that level of helpfulness is becoming more and more rare, so it's a real delight to be greeted by people who are energetic, enthusiastic and really seem invested in helping the customer. Discover furniture in all of Crate & Barrel's distinctive styles, including modern, contemporary, industrial, and postmodern. You could find better at Ikea, TJMaxx or Marshalls, even a garage sale will do. But was super-duper shocked with this person "TOMMY" , being a part of a service industry and an esteemed store, he certainly does not stand up to that level. Sure, this stuff isn't crafted in the US of A and it isn't going to be Restoration Hardware quality, but it is what it is and the prices typically reflect that. Well, December came, and nothing. The representative said everything was ready to be picked up. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." I told him I'm going to call the store and report him and his service and in return he started cursing me (my Spanish isn't great but I know enough bad words) So I call the store and ask to speak to the manager. They only stand by their products for 3 months. Will definitely shop here again! I ask. I love CB2's stuff, but if I could give this store negative stars I would. However, my experience with the customer service at this store was disappointing. The options are classic, contemporary, and of-the-moment. Ethan Allen. Deck out your eating area with contemporary dining furniture. Design Within Reach. But night after night would go by with nada!! Chances are I'll have done my research and if you lie, I'll get mean. I would give 0 star if I could. parking, and the door for pick ups is right there, mere feet away from where you park. I absolutely LOVE my new comforter. They have many floor associates around to help you that you can ask. Nothing in here grabbed me anyway, so I'll just head back over to Room & Board where they have good product and don't act like snoots. No greeting, no hello, not even a smile - it's as if they saw me and just looked past me. There were 2-3 staff standing at the cash register having a conversation as if I wasn't even there. Or even the regular Crate & Barrel which is tons better than this one - and CB2 may be a twist of it, but they twisted it too much like a towel rag. Final Sale. Thanks CB2! At Chairish, we handle the payment between buyers and sellers and handle all of the shipping and logistics. I prefer crate & barrel style than their younger division CB2. Some shoppers have encountered issues with their deliveries and replacement orders being delayed (even for in-stock items) and missing the necessary hardware. Minimal interaction with staff - they left us alone and didn't say anything to us while we shopped - but we did not ask them for help either. In the world of interior retail, sister brands are all the rage and Crate & Barrel is no exception. In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. CB2 offers free shipping on more than 1000 of their products online, and you can even use a CB2 promotion code for bigger savings. We bought 3 furnitures from store, and turned out 3 of them had different defects. I plan to keep coming back to see what else I can add to my home. I love the products this store offers and I used to go to the shop in Chicago when I lived in Milwaukee, so I was hopeful when I finally got into the Minneapolis store. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages THE MATERIAL IN THIER SOFA STAINS FROM WATER. CAD 3,499.00. But it seems the absolute height of arrogance to just allow your dog to step all over brand new furniture, and not one single store employee stopped this woman. Terms of Service and If you're buying furniture for a new home, and need to buy several pieces, and love CB2/Crate and Barrel, I would highly suggest their credit card. When we walked in, there were at least 2 employees working. They placed it where I wanted and made sure I liked it there before leaving with all the wrapping materials. Tried another second checker who appeared to be free. Dellana 23"x23" Striped Natural Square Throw Pillow Cover with Feather Insert. Looking for affordable modern furniture? Look. Not ideal but that was something we could deal with. Follow up review: ******DO NOT ORDER FROM THIS COMPANY***** This company does not have it's sih together. Even their showroom feels homey- and they even had drinking chocolate with all the trimmings prepared for our (and all customers arrival.) CB2. If this store wants to keep loyal customers they need to understand that many people in Cherry Creek have kids and they need to be welcoming to everyone. Gorgeous furniture and true southern hospitality. I was told that I should get it by the end of March and they would let me know if any more issue. Quality of product workmanship is still my main concern. Cal and am a fan of Crate and BarrelCame into town and stopped in. The furniture hear is lovely, I could see each piece in my home if I had the room for it all! I like the products but there is no reason to have a brick and mortar store if you aren't going to get any additional service whatsoever. Huge thanks to Stephanie, Shannon,Jade,Angela Holly and Iryna. Great job, Brianna! He immediately greeted me and was very professional. Again, do NOT waste your money and time in CB2. During black Friday weekend, they had 15% all purchases, including furniture. The style was Marta, a micro thin glass- sleek and minimalistic. purchase. Thanks to Tracy we will definitely be back for any future household purchases. Never miss new arrivals that match exactly what you're looking for! It took forever to get them. Waited patiently & no One even asked my for help or suggestions. I will definitely go back with this type of service. I would never ask for an accommodation like that, and service like that is so rare that I thought it needed to be mentioned. Is your TV still sitting on that coffee table from college? When I called, they told me the earliest date for delivery was 12 days after the purchase! After setting up shop in a converted elevator factory (furnished with that aforementioned crating), the couple quickly gained notorietytheir curation just the right amount of artistry and function. She was extremely helpful, pleasant and patient with our purchases. Some things can be expensive, like a sectional couch, but it's also at the going rate of good quality furniture. loaded 'em up and were on our way. Great style. Then made a phone call. Design options are plentiful as well. Me: Well can you check to make sure? I connected to a lady, I believe her name was Melanie, who transferred me to returns. I repurchased the same items online with the reward certificate code and it worked fineI plan on returning the originally purchased items to the store. And also the prices were right. Reasonably priced items. Where is the warranty now? THE FURNITURE SALE (PRICES AS MARKED) New Chale 6-Piece L-Shaped Ivory White Boucle Sectional Sofa. I contacted CB2, we've gotten the runaround. I bought a 5 x 8' rug online and it was on backorder. I did call Corporate CB2 and the person who I spoke with had so little interest that it was obvious that the store staff is mimicking corporates culture towards customer service. But after making a return and the funds never appearing on my cb2 gift card I was not happy. Explained it all over again. What I love about this store is that it focuses on minimalistic furniture with big pops of colors. I got the table home, assembled it easily on my own, and it looks fantastic. Some of the staff members are a little snobbish but everything else is perfect. Shards of glass littered all about and I literally couldn't touch them without getting nicked. One of many furniture stores in area It's niche is modern furniture at moderate prices. He really knows how to deliver great customer service (even though they all do), but goes the extra mile. The manager was then available but he was unaware of the situation so I had to explain it all over again. Most of the big pieces remain in the same location! So go ahead and check this place out, I guarantee you'll leave with at least 3 things! AGAIN, I had to speak up and say I was in a hurry and to please help make the transaction go faster, and to find the items that she could not scan in. She is hoping they can rectify the situation because she loved the store but she is starting to fall out of love with them after being ghosted. 2 months and these guys can't figure out how to deliver a table A TABLE on time? I have yet to have to return anything, but so far the purchasing process has been easy, I love the design and I find that items are well made. CAN YOU JUST CHECK TO SEE IF YOU HAVE IT IN THE BACK SINCE YOU HAVE JUST ASSUMED THAT YOU DONT HAVE IT ALL THIS TIME, I WOULD LIKE TO TAKE IT HOME TODAY!!!!! All of the furniture I've put together has been relatively easy though, such as just screwing on legs to the bottom of a bench. unhide . "Why not? I will stick to ordering online from CB2 because this store will leave you frustrated unless you are making a large purchase. If you work with Scott, he'll extend that time period for you. (Th-Sat, Mondays) Dennis is who I aspire to meet at every store I shop at. CB2 dining tables range from $180 to $3,500+ dollars and are made of wood, marble, concrete, glass, and metals. We've been very happy with all the furniture we've bought from them. Didn't even include glue for me to put them back on.
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