When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We'll be more than happy to help and will reply to you as soon as possible. For a better experience, please enable JavaScript in your browser before proceeding. Yan welcomed me and asked me if he could assist, and he was great at everything! Problem still not resolved after spending over $600 on crap glasses. Or use one of these numbers if you need U.S. TDD services, or billing or international support. It may not display this or other websites correctly. I sent at least 10 emails, no response. We were told after they examined the slides that these tears are characteristic and not a defect!! My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. It is also responsible for all of the companys informative processes and social responsibility activities. Relating to customer service only: Horrible. The team creates a personalised journey for them through the Fendi universe, with exclusive initiatives and events created specifically for each individual client, with the final aim of welcoming them to the Fendi family. They keep promising to issue a credit note for online but it has not materialised. Second time I carry it, some threads are cut and I was scared there will be more threads off so I tried to contact them. I immediately took a pic and emailed fendi. Whenever I asked them where my money is they tell me to wait a few days after arrival of my return. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. I did everything right and quickly from 12/12 to Jan 2nd. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. i've heard alot about fendi quality issues not so much with their evening bags, but alot with their SPY bags. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. The Human Resources Division works alongside the various company departments to support and develop the business through innovative and effective policies, as well as management programmes for its employees, who represent the companys main asset. Furthermore, Fendi is systematically committed to increasing supplier awareness, to ensure the entire Supply Chains compliance with current social and environmental regulations. How you can polish a Fendi Spy bag depends on the material. I have heard so many negative things about their poor customer service. The only reason I dont want to accept a repair is because it would take so long sending it off, the actual repair, then sending it back to me. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Really hope it can be customise. Its 20 days. Terrible customer service from a so called high end company. Please fill in this form to send us your inquiry. The opening of the first FENDI boutique a handbag shop and fur workshop followed. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. The item is clearly damaged. Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. Im struggling to get a replacement for 2 months! I'm always saying this elsewhere: people post when they're unhappy, and often before a situation has been resolved, and sometimes you don't see the happy resolution because they . No reply at all. I never even laid my hands on it. Never again. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. Fill in this form to send us an email. She promised me she would resolve on monday morning and sent a text message confirming this info. $2400 that's much!! The Finance Division ensures the correct planning and allocation of financial resources, integrates information within the organisation, measures the financial performance of the entire company, and ensures transparency. Ive just called customer service as my phone ring socket suddenly broke last week. I want the bag NOW! I hope you get it sorted - I would not be a happy bunny and please don't give up! Will definitely not be repurchasing anything Fendi! Wallet has aged a bit. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. It was rerouted by *** since I asked CS agent if she could cancel the order as I had to leave for business trip abruptly and couldnt receive the package. Please fill in this form to send us your inquiry. I asked them to send me proof of how I could have broken the coat and they refused. FIND A STORE. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. 6. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Needless to say no one has called to set up the **** This has been the worst experience ever. Shop a . Get the latest business insights from Dun & Bradstreet. After a few days with no response, nor any refund to my credit card, I again contacted FENDI, this time via chat. Choose your preferred method of contact to connect with our customer service team or find out more informations with our FAQ CALL US Australia (Sydney Time) Monday-Friday : 8am - 8pm; Saturday : 9.00AM - 7.00PM . Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." The client has been contacted and the issue has been resolved. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Verification can help ensure real people write reviews about real companies. Sign Up For Free G2Crowd Trusted. She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. Bought a 2500 bag. I called multiple times - was led down different rabbit holes and was given conflicting information. On 1stDibs, shop a range of Fendi Spy bags. Please email us or call +44 (0) 203 943 5555. Productivity. I was give a web site to contact to voice my complaint which no longer exists. Its been almost 3 weeks and I havent even received a tracking number. After some time, the beads along the top, side and whereever the the lining was glued to the bag turned yellow (yes, you can see it clearly that it is all discolored). I opened the chat box on the website to ask a few questions. It became scratched and jewels had fallen out after just a few weeks. i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. Information provided by various external sources. It's important to find a balance between price and perceived value to mitigate this pain point. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. Will definitely not be repurchasing anything Fendi! The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. If nothing is done by December 3rd I will be disputing this charge with my bank and even escalating this issue further if needed. Made with in Ukraine. Fendi is an Italian luxury fashion house producing fur, ready-to-wear, leather goods, shoes, fragrances, eyewear, timepieces and accessories. Absolutely one of the most third rate customer support from among the top brands. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Terrible customer service from a so called high end company. I was really hoping it will hv optional additional hook for sling belt attachment. I was with a friend when she went to Fendi to complain about her purse, they did not want to hear anything and she got no satisfaction. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Here are 8 tips for writing great reviews. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Well the *** tracking return to sender tracking doesnt work and fendi still hasnt issued me my refund. I sent at least 10 emails, no response. ***** the manager did call - only to advise no way they could send replacement and that she would have someone- who was at lunch at the time of the call- reach out to me via telephone to set up an rma to return item for a refund as they cannot do an exchange. The mission of the Human Resources Division is to value those who work at Fendi by recognising their potential, developing their talent and consolidating their experience through stimulating opportunities for growth. Bought a 2500 bag. 4. The Department of Sales & Marketing Development is in charge of analysing, constructing and communicating the value of the Fendi collections through an effective strategy of product positioning on the market. BBB Business Profiles are subject to change at any time. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. This flap opens with a magnet to a brown nylon interior with a zipper pocket. They said I broke the coat. Get Contact Info. Now granted; it's aged but I've had wallets that have cost 10X less last for longer. On 10/13/2022 I placed an order for a pair of sneakers and belt. Terrible after sales customer service at their flagship store in Milan, Italy. 2023 Trustpilot A/S. Its been almost two months since I placed this order and nothing is being done. Their store staff is clueless and only interested to sell sell sell. Made in Italy. The service is available from Monday to Friday, 9am to 6pm AWST. Bought a trench coat for 4000. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. ** **** filled the complaint with the BBB on December 6th 2022. Miscommunication and no updates , I will never order online from fendi again . This packages were delivered back to fendi on 2/9/2022 and I spoke to 2 different agents and refund still havent been issued Id like full refund to be issued asap to my original payment method Thank you, The client has been refunded on 2/16. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. They just keep sending the wrong paperwork to send back so DHL won't take it. The Private Clients Relations Departments mission is to develop and strengthen the direct relationship with clients through memorable shopping experiences. I never have any problem with any of these problems. Definitely a brand to completely avoid. I purchased tights & received the tights on Friday March 5th. Our Client Care lines are open from Monday to Saturday 10 a.m. - 6 p.m. and Sunday 12 a.m. - 6 p.m. Anyone can write a Trustpilot review. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. That is really too bad for Fendi rep of customer service in NY Flagship. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). No replacement ************** would call me- a manager. FASHIONPHILE is not affiliated with Fendi. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. The Wholesale & Travel Retail Division takes care of Fendis commercial presence at a global level in the multi-brand boutiques and in the most well-known department stores, implementing the brands sales strategy for this channel. I lodged a complaint about the quality of a Fendi product. The Information Systems Division carries out the role of managing the entirety of the infrastructure, procedures and company data with the purpose of supporting the execution of the companys operational and decisional processes. Retrieve thousands of email addresses in single click without leaving your current tab. I would never use this company again. Find out how we combat fake reviews. They keep promising to issue a credit note for online but it has not materialised. About Fendi. I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. Not to mention, everything I wanted to purchase was SOLD OUT. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. As they should! Less than a month later the shoes are already pulling apart all of it. The Operations area manages the life cycle of the product, from production development to guaranteeing final delivery to the sales points around the world. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Its been almost 3 weeks and I havent even received a tracking number. *. Unbelievable. Claim your profile to access Trustpilots free business tools and connect with customers. The person helping me said they would text me additional photos and videos of the item. It takes on the role of a partner, supporting business decisions by ensuring that these decisions are based on robust and objective financial analyses. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Are you sure you want to remove the following item from your Bag? Still no refund and still have the wrong parcel. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag
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