hattori hanzo shears complaints

per informarci del problema. I did not feel appreciated as an employee nor as a person. Each cut is so precise making my work exact and easy. Hattori Hanzo Shears has a rating of 2.75 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. This company was there when no one else was. Price at time of publish: $10 Size: 6.5" | Materials: Stainless steel If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Waste of time and Money! Hattori Hanzodoes do business with Pingyang Yonghe Scissor Co. in Wenzhou City, China but it's unknown of what they have manufactured there. Check the complaint history, rating and reviews on this company. Bull$#*! Gain trust and grow your business with customer reviews. I saw the BBB reports and then found you. It's unacceptable your clients are paying this much money to be treated this way. Between everyone in the shop, we have spent over $10,000 total! QUESTION SIX: HOW DO YOU USE TEXTURIZERS? Posting id: 837127980. Your new shears will ship within 24 hours. Hanzo shears are the only shears I have ever been able to sharpen and they feel new again! We're very sorry for the inconvenience. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Size: 5, 5.5, 6, 6.5, 7, 7.5" | Materials: Cobalt and molybdenum alloys. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. "Seriously Kari! Months went by no response from him one girl would like to return and has proof of return attempt within the allowed time, still no response. I have purchased over 4 pairs of shears and I have enjoyed then until the last pair, when they just werent the same. Defeat her and head around the path to the right where you will find a standard enemy and a Kodama in the white foliage on the path. Also report to the Federal Trade Commission https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. Our rating on HATTORI HANZO SHEARS INC. is based on multiple factors, including publicly available information, reviews and user notifications. 2 complaints for Hattori Hanzo Shears, Inc.. Company resolves 100% of complaints brought to its attention from Business Consumer Alliance. I used one pair 2 times before I realized there was a chip in them. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. I would just like them to be returned. Public Records Policy. BBB Business Profiles generally cover a three-year reporting period. I call again 3 days ago and ask to speak to *******, the man that answered said shes busy and hung up. I have contacted the business for a return of my purchase as I just want my money back and keep getting the run around. Hattori Hanzo Shears ranks 441st among Hair Care sites. I've been in the industry for a long time and decided to try out Honzo about a year ago and they are the worst shears I've purchased. Whether it's the cover of Vogue, New York Fashion week, or backstage on Broadway you'll find our shears going to work--making the world we live in a more beautiful place. My order number is confusing but I will attach the ones I have along with just a few attempts made to figure this out. Which brings me to now 7 months later and I am charged again without any authorization whatsoever. The only option to pay is automatic withdrawl, this typically isn't an issue if they would get it together & take out money when they say they are going to take it out. My mentor went on to create scissor sharpening education and certification. File a Complaint with Us Online or by Email. Interested in Hattori Hanzo Shears, Inc.? You can get the same shears without branding as a sample for like $20 bucks. Lamentamos By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Mental seems faulty . So i will never buy from them again. Hanzo is basically the best company ever. Hattori Hanzo Shears are used by many of the top stylist in world. shears Extremely poor customer service. Made from a specialized, high-carbon Japanese stainless steel, the Eighty-Eights are a great set of shears for both wet and dry cutting. My 20 years hand sharpening and restoring scissors, I have seen great scissors and not so great. There was a class action lawsuit filed in the state of California on Feb 13, 2020 against Hattori Hanzo. best On Dec 16th, 2021 ************************ purchased 7 pairs of shears for herself and 3 other stylists in her salon in order to maximize the associated discounts, as recommended by her Hanzo rep. ************************ states that the rep then told her she could call afterwards and have the order separated by stylist and preserve the cumulative discounts, although that is against company policy. A few weeks later, I started to receive calls from a random number, and I do not answer phone calls unless a voicemail is left. They will let you test the shesrs to make sure you get what you need, Products used:HH13T HH-11T HH-1 HH-5 currently. 2.8. Am I right? They will send off any shears to sharpen for you and leave you hanzo to use. #6 ). My total for all these is $2,800 that i pay $130 a month for. He requested to speak to a manager and I have attempted him three times but he has not answered and his voicemail is not set up. Only one of the 4 shears appear to be used. I returned the other set and kept the ones I liked. I'm able to sell similar shears for much less than those prices, the only difference is that DSC shears are made of Japanese steel! I was told that they are "dry" cutting shears but would work even better on wet hair. Now they are paid off and I trashed my shears from said school owner and instructors (always instagram on their phone) and I probably have 10 other people I referred that have and love the hanzo culture and product. ********************** contacted our customer service department and made us aware of the situation so we agreed to send her a brand new replacement. Dominate search results. Here are 8 Professional Hair Clippers to Use. Our school shears were the worst and the local hanzo rep was so amazing and not only hooked me up with a 4 shear set with an easy payment plan, BUT also networked me to find my mentor and salon that I still have been working in since out of school. | We have issued a refund to ************************ for the remainder of payments made in the form of a paper check that was mailed 1/17/23. She is brilliant at what she does and I cannot wait for her to come back!! Longer shears are better at cutting curves and long layers, whereas shorter shears are great for ends, bangs, short choppy styles, and crops. As a matter of policy, BBB does not endorse any product, service or business. I did reach out and called Hanzo but no one got back to me so I left it at that. This happened multiple times. These are the best shears I have ever used. 1. (Attachments: #1 Standing Order, #2 Consent Form, #3 VDRP) (York, M) (Entered: 04/15/2019), (#2) NOTICE OF INTERESTED PARTIES by Hattori Hanzo Shears, Inc., a California corporation. Again I was told nothing could be done but it's completely fine to keep my personal information? I was charged for five months without my authorization because my REP did not complete the cancellation I requested. My initial decision when purchasing shears from this company relied heavily on the fact that I was able to test them out and return them and keep the ones I liked. I don't see that any attempts to contact us were made prior to that date. Cancellation and Refund Policy, Privacy Policy, and I want to deal With anyone but this lady ****. Our local Hanzo representative collected the shear from her and was supposed to send it in to be exchanged for a brand new shear, but forgot about it for a period of about a month. Write reviews, ask and respond to questions, 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Better Business Bureau helps New Jersey consumers find businesses and charities they can trust. Okay, these are not cheap, but if youre happy going your own way in the hair department and want the tools to match, these HH8 shears are gold glass. BBB is here to help. Everyone is unique and encouraged to be their authentic selves whilst interacting with clientele. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. This industry found me at thirteen years old and Ive never done anything else. Shop Now $19. We use iShears in our workshops as its shears have extra sharp long-lasting cutting edges. Beat local competitors. I've been using the same set of scissors my entire career and I've always felt like they did the job. for the kind of cutting you do. At the end of the class I decided to try some out thinking I had a little while to try out the products, which totaled around $4K. In fact I wouldnt know who the new rep was if I didnt reach out to the one that left! My calls and messages arent being returned. Then randomly I saw a text in my JUNK messages that there was something wrong with my account info and it was hanzo. and their shears are bull$#*!. There are so many great, real Japanese and Korean brands that are worth their price. Tip for consumers:Rep forgot to add a sheath to my order. As a small business owner & wanting the best for our clients & barbers, each & everyone one of my five barbers has a pair of Hanzos. Wet/dry haircutting puts different demands on metals that comprise shears. It's pretty crazy how this information is difficult to find online and was originally found in a forum through a stylist group on Facebook. company and $#*!ty quality shears - buy Mizutani instead! More. Includes adjustable screw and other accessories. I know Hanzo will always take care of me and my needs to better my skills as a hair stylist. That is unacceptable and I'm going to refund ************* the ***** she paid for the sharpenings. Seriously do yourself a favor and get a pair of Hanzos. . If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. I can't be certain whether or not she and the sales representative discussed the return and exchange policy verbally, but it was stated on both the paper order form she signed (see attached) as well as in her emailed confirmation of the order. 3. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Size: 5.5, 6" | Materials: Cobalt-infused steel. BCA has no information regarding government actions at this time. I was a huge advocate for this company and over the last year it has gone to total crap! This fact does not disparage the company in any way. You don't ship out $1000 + Shears in some BUBBLE WRAP. Take tiny amounts of hair off and work slowly. With a long, razor-sharp cutting edge, they move freely and have a comfortable handle for a clean cut at home. When I saw you can "test drive" them I was sold. However, if youre going down the DIY path, its so important to have the right tools, namely a pair of quality hair shears. They also claim to have never received cash payments from a student. I was told twice that a manager would call me back and they never did. Completely disappointed I bought them like years 3 ago and the worst cualify ever I bought 2 pairs and it was almost $2000.00 with tax for both pair and and pay extra $14.00 dollars every month for sharpening services with I end up having to beg them because they never had time when you needed them to get sharp. Si continas recibiendo este mensaje, infrmanos del problema to let us know you're having trouble. First off it is beautiful but smells horrible like some type of chemical ( Ive NEVER had leather smell this bad) it says hold 14 shears Ive got I believe 10 pairs in mine and it barely closes so thats not good and the snap wont hold. She has written for various publications such as Allure, Who What Wear, MyDomaine, and, of course, Byrdie. On Sept 8th we were notified that she had disputed the initial payment on July 14th. Do not listen to the stylists and barbers that are sponsored by them! ", "Take one-inch sections of dry hair (never wet). We sell scissors to professional hair stylists and barbers. Als u dit bericht blijft zien, stuur dan een e-mail I have seen counterfeit, I always reach out for scissor sample around the globe. So disrespectful. I was asked questions to help him determine what shears would work for me the best. Tip for consumers:Demo before you purchase. Our current rep was a hairstylist for 15 years before she started working for hanzo, so I felt like I could be honest with her. He sold 5 of us in my salon shears all on one order. Full-Time. Her work has been published in MyDomaine, Who What Wear, and POPSUGAR. These are excellent for blending those naggjng lines to give a perfect tapered cut. 2. https://www.facebook.com/670735187/posts/10163161651885188/?d=n. 4. The replacement shear was delivered to ********************** on Mar 22, 2023 so we assume that she is satisfied with the resolution and that the replacement shear is performing to her satisfaction. QUESTION ONE: ARE YOU A STYLIST OR A BARBER? ), Age Discrimination in Employment Act (ADEA) - 29 USC 621-634 Attached are copies of both ***************** order form with her signature, and a zoomed in photo of the return policy stated on the order form. Hanzo makes a great impression at first but it doesn't last. I wasn't trying to get around the return policy. ************************* account went immediately into decline the following month, we sent numerous messages informing her of the delinquent status, and the Stay Sharp subscription was ultimately cancelled in Jan 2016 for non-payment. Pingyang Yonghe Scissor Co. does use Chinese metals to make their own shears (and sell them for a fraction of what HH sells theirs for), so there is a possibility that Hattori Hanzo shears are made using these cheap metals. For one reason or another the rep did not send the shears in for sharpening until about a month after collecting them.

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