Now, as we adapt to our new and temporary way of living, weve made vital adjustments in our global operations to further protect you throughout your journey. However, we ask that youplease do not call Vantage at this time. Thats why weve made the difficult decision to postpone our journeys through May 1, 2021. Here's what can you do to speed things up, The memberships are costly and have no value. The Lewis brothers launched separate travel careers more than three decades ago. We are a deluxe travel company trying to navigate a world in which we cannot travel right now. Cancelled within the 90days and was only supposed to pay $500 pp penalty out of $20,000. #ada-button-frame { As always, we made this decision with the health, safety, and security of our travelers and partners around the globe in mind. Vantage Deluxe World Travel 1.5 68 reviews #178 of 254 Tours & Activities in Boston Multi-day Tours Walking Tours Private Tours Rail Tours Bus Tours Open now 9:00 AM - 6:00 PM Write a review See all photos About Vantage began in 1983 offering tours to Australia and New Zealand. This post was published on the now-closed HuffPost Contributor platform. The Web Site is down.We would appreciate any guidance or assistance you can give us.Thank you. View Henry Lewis' profile on LinkedIn, the world's largest professional community. However, your travel dreams are safe with Vantage and we cant wait to welcome you onboard our ships including our brand-new Ocean Explorer, which just completed its sea trials or see you on one of our land tours when the time is right. President and Chief Executive Officer. The Vantage agent encouraged them to buy the company's "Passenger Protection Plan," suggesting that if they bought the insurance and had to cancel their trip, they would receive a refund. Founder @ Vantage Deluxe . Henry Lewis was formerly the CEO of leisure, travel and tourism company, Vantage Deluxe World Travel. Yes, they are relatedOAT and gCT are the same company, and Vantage is owned by a brother to GCT owner, I believe. Click the link above to find out more. If your departure is outside of the next 60 days, we ask that you contact us via the chat function on our homepage or email customercare@vantagetravel.com. Saint-Denis, city, a northern suburb of Paris, Seine-Saint-Denis dpartement, le-de-France rgion, north-central France. at I know many of you are ready to get back out there and continue your explorations. In the case of this weeks cancellation of a 10-day European spring tulips cruise, which begins and ends in Amsterdam, the company blamed a possible ransomware attack. Two other tulips cruises have been abruptly scrapped in the last month: A customer on one said Vantage told her the ship was in drydock for repairs and wouldnt be ready in time for the trip, and a ticketholder on the other said she was told the boat had some damage issues on the river. Another cruise, this one along the Nile River in Egypt, was cancelled because people on the ground were seeing signs of unrest, a customer said. in Management Science from Swarthmore College and an MBA from Boston University. I said impossible, let me talk to supervisor. Vantage Travel Service, Inc. (also known as Vantage Deluxe World Travel)is a direct mail marketer of deluxe group travel services. Part of HuffPost News. As CEO at Vantage Deluxe World Travel, HenryLewis is charged with leading the company to 158% first year growth and reaching international heights. I strongly suspect that Vantage and Grand Circle are related. and h****[emailprotected]. She has traveled the world as part of her company, Vantage Deluxe World Travel, founded by her husband, Henry Lewis, is 1983, and a business she has been part of for the better part of twenty years. Samting: Of the 36 Complaints in the last 12 months the BBB says 6 were resolved. This includes a trip scheduled to embark Thursday from Boston to Montreal, a cruise from Greece to Italy on Friday, and a Holland to Switzerland voyage early next month. They canceled my flight. Mr. Henry R. Lewis, CEO Customer Contact Ms. Sonia Mendes, Customer Service Representative Additional Contact Information Fax Numbers (617) 878-6145 Primary Fax Phone Numbers (800) 322-6677. The brothers stopped speaking and filed competing lawsuits. Project Manager at Angeles Contractor Inc. More than 700, mostly for trips, We encourage Massachusetts residents having trouble seeking refunds from Vantage to, Despite the controversy, three upcoming trips are still expected to embark as scheduled, according to a, The page, which points to a data security incident as the, cancellation of a 10-day European spring tulips cruise, archived version of the companys website, high-profile case involved Lewis and his brother, Alan Lewis, Vantage has racked up more than 50 one-star reviews, according to the anonymous employee review website GlassDoor. Prior to that, Henry Lewis was the President of the company, which was founded in 2006. Henry Lewis has a wide variety of experience in thetravel and tourism industry. Reply. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I have emailed all the same people and filed the same complaints as you. In his professional career, Lewis has experience in managing businesses of all sizes and regional leagues. I'm in the same predicament! display: none; Sorry, I didn't mean to start all that up again. Board member. Contact over 250M professionals instantly by email or phone. I invite you to come to Normandy to honor our D-Day heroes and pass their legacy on to future generations." ~ Henry R. Lewis, Founder & CEO, Vantage Deluxe World Travel Vantage Travel launched in 1983, starting with tours to Australia and New Zealand, according to an. For more information on the safety precautions weve implemented on all journeys, visit Ship to Shore: The Vantage Safe Travels Initiative. 19 of the Best New Cruise Ships Launching in 2023, Review: InterContinental Danang Sun Peninsula Resort in Vietnam, 3 Tips for Planning the Best Family Vacation in the Caribbean. We understand you want to know the status of your departure as soon as possible and we appreciate your patience as we work with guests based on the immediacy of their departures. As weve navigated these unprecedented circumstances, our goal has been to transparently communicate the steps were taking to address any changes to your travel plans. On Tuesday, the state Attorney Generals office released updated data about Vantage. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Ship to Shore: The Vantage Safe Travels Initiative. our ContactOut Chrome extension. Thank you for entrusting Vantage with your travel dreams. Its with a heavy heart that weve made the difficult decision to extend the postponement of all journeys through December 31, 2020. Wake up to the day's most important news. Many users warn people not to book with the company, describing protracted wait times for refunds for canceled trips and difficult customer service experiences. When Caring Collides: Patricia says the reason her programs, Vantage Cares and Vantage Heroes, have been so successful is because of her husbands support of the programs. janeg: (not you, Mike). Founded in 1983 as a part of The Vantage Group, Inc., Vantage Deluxe World Travel is a travel/direct marketing company. Now, I learned not to trust anybody. I'd do some research before deciding on one above the other. Many former workers also condemn the company, On Tuesday, the state Attorney Generals office released updated data about Vantage. You made the following quote yet you CLAIM to have used GCT 5 times. Henry Lewis has been working as a Chief Executive Officer at Vantage Travel Service for 40 years. Currently working as Founder at Vantage Deluxe World Travel in Massachusetts, United States. Henry Lewis Vantagetravel.com is a Leisure, Travel & Tourism company and has headquarters in Boston, Ma. The ship features 77 cabins and suites (including some at triple occupancy), and 15 solo staterooms. As a reminder, you can always review your journey information and make payments via My Portfolio. Most of the ships are relatively small: The $70 million Ocean Explorer, which debuted in 2021, accommodates about 160 passengers. A service rep named "Bethlehem" responded to the certified letter on his behalf via e-mail on June 26 basically saying to "please be patient". Rounding out staff and amenities are a medical doctor, a gift shop, a library, a dedicated dining space for groups or special events and entertainment programming with 100 film titles. Biggin & Scott Corporate, Excellence Senior Manager at Dubai Chamber of Commerce & Industry Founded by Henry R Lewis in 1983, Vantage Deluxe World Travel has been serving travelers and travel agents for decades with unforgettable experiences at an exceptional value. Search. The clients and passengers who go, and I don't think publishing and mailing all the stuff is cheap. If you are one of these travelers, youve likely already received an email from us about your 2020 journey. BBB Business Profiles may not be reproduced for sales or promotional purposes. Vantagetravel.com specialises in leisure, travel & tourism. Public speaker. It was founded in 1983. Floating Therapy: Under the Vantage Heroes program, Vantage Deluxe World Travel sets aside rooms each year which they use to honor groups of people who have been through a tragedy so that they can have time away with one another, to laugh, share stories, and relax. All Rights Reserved. You can alwaysemail us atcustomercare@vantagetravel.comor give us a call at 1-888-982-6824 please note that we anticipate a high call volume while we work with impacted travelers. Now, with the European Unions new travel restrictions barring entrance for American travelers, were updating you once more. Inclusion advocate. As a reminder, you can always view your journey information and make payments via My Portfolio. Known for its European river cruise operations, Vantage Deluxe World Travel has debuted its first seagoing vessel: Ocean Explorer. Not only has Lewis raised more than $7 million to benefit the West End House, he now also hosts inner city kids on Vantage Deluxe World Travel trips through the programs created by Patricia. at Thinking of a road trip to visit the offices!!! Which Cruise Lines Require COVID-19 Vaccinations? How to win your consumer dispute using the Elliott Method. Get Contact Info for All Departments Vantage Deluxe World Travel Org Chart Henry Lewis Founder 5 6 (16) (15) (4) (1) Keith Nashawaty General Counsel 6 6 Show More (+4) Vantage Deluxe World Travel Team Growth Dates: 5/13/2023 - 5/31/2023. Further highlights extend to a low passenger-to-crew ratio, an observation deck, a hot-rock cooking restaurant, an infinity swimming pool and two hot tubs, along with spa facilities, a fitness center and adventure amenities such as wildlife viewing, kayaking and paddleboarding (depending on the itinerary). How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. well as phone numbers accurately with We are currently preparing for our exciting re-entry into travel, and our three journeys of which launch at the end of August: Portugal & Spain: Treasures Along the Golden Douro; Croatia & Culinary Gems of the Adriatic Coast; and our inaugural Ocean Explorer cruise, The Beauty of the British Isles. Here at Vantage, we wanted you to know that the health, safety, and security of our travelers and partners around the globe continue to be our first priority. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Just fill out our catalog request form. Thank you for your ongoing understanding and loyalty. Thank you again for your ongoing loyalty to Vantage. Our Customer Service Concierge continues to experience a high volume of calls, resulting in unusually long wait times, and we are prioritizing impacted guests. Youll also connect with other readers who want to make the world a better place. LinkedRise, People & Performance Manager en Ausenco After feedback from our travelers and additional conversations with our vendors, coupled with the encouraging progress on global vaccinations, weve decided to reinstate a few previously postponed departures. at Patricia has been part of all of it; offering her input on designing vacation destinations, selecting excursions, and even acting as a tour guide herself occasionally on special trips (more on that in a moment). I can't beleive you would still be talking about the BBB etc. Remote, wild and devilishly subversive: Heres why Americans are coming back to Tasmania, Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. And, she says, when your vantage is really amazing, do what you can to share it with someone else, because you never really know how lending your perspective to someone else can really change their world forever. Would you please tell your enemies to buy and pay for their future trips with Vantage, so that Vantage will get enough money to refund us for ours. The company advertises an all-inclusive experience, pledging on its website to handle everything from airline tickets to hotel reservations, transfers and baggage handling, with some bookings costing tens of thousands of dollars. With all the tours that GCT runs I would expect some people not to be happy. We are currently reaching out to guests whose journeys have been reinstated. Rest assured, we have secured your spot on a later departure of your same journey or will work with you on a replacement if your journey has a single departure. Vantage Travel launched in 1983, starting with tours to Australia and New Zealand, according to an archived version of the companys website. If you book with this company you might as well throw your money down the toilet, wrote one user last year. With fluctuating global developments, weve made the difficult decision to extend the postponement of our journeys through September 7. He has also created and delivered hollowpoint training courses to multiple airlines, resorts, and businesses.Lewis has a strong technical background. Consumer Alert: Beware of travel clubs with "VIP" prices, Quake City Confidential: How we made it through our first earthquake in Christchurch, please contact our team at Elliott Advocacy through this form. Ceridian, Director en Huawei Technologies Vantage Deluxe World Travel is a group tour operator founded in 1983 by entrepreneur Henry Lewis. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com or check My Portfolio for travel alerts or to make a payment.. With the exception of Americas Magnificent National Parks and Trans-Canada Rail Adventure & the Rockies, weve made the difficult decision to postpone all journeys through June 1, along with some additional departures beyond June 2021. Overview Company Overview Top Contacts Henry Lewis overview Michael: They why are you? Can I get my 173,116 Chase Ultimate Rewards points refunded? On April 20, 2020 after seeing on-line that the Hurtigruten cruise/dates we were booked on had been cancelled, I called Vantage and spoke to "Tom" who said that he would start the refund process on our behalf, which should take approximately 30 days to process. If your departure is outside of the next 60 days, we ask that you email customercare@vantagetravel.com. Thank you! Credit: 2021 Vantage Deluxe World Travel . Follow her on Twitter @danagerber6. They are Brothers. The city is divided into 20 arrondissements, or districts, which spiral clockwise from the city's center. How BBB Processes Complaints and Reviews, Better Business Bureau in Eastern MA, ME, RI & VT. BBB reports on known marketplace practices. Henry Lewis is currently the CEO of Vantage Deluxe World Travel. Patricia says that her original idea with the program was that occasionally there were empty cabins on some of their cruises, and rather than let them go to waste, there was an opportunity to give the cabins to people who could desperately use a world class vacation. My American Tourister luggage is defective. Read More Business Details and See Alerts, International Association of Better Business Bureaus. It would be better to send it to folks who may be considering a trip with them? 301 Route 17 N, Suite 1150, Rutherford, NJ 07070 USA | Telephone:(201) 902-2000, Meet 3 of the Newest Expedition Ships of 2021, When Will the Brightline to Orlando Open? Samting says maybe plus her/his usual anti-GC stuff. On TripAdvisor, a website where people can leave reviews of companies. Vantage Travel founder and CEO Henry Lewis is no stranger to controversy and has been named as both a plaintiff and a defendant in a number of lawsuits over the years, according to court records. Plus, it's the end of the semester and we're throwing a party! We appreciate your ongoing understanding in this challenging time. Lewis was a beneficiary of the services at West End House when he was a kid, and he credits the organization for giving him direction early on, that has resulted in much of his success today. Since mine was earlier I suddenly qualify. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We booked the referenced trip on 25 April 2006! Lets work together to create a safer travel experience for everyone. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. Even so, 2021 has thrown some curveballs our way and we recognize the need to again postpone our journeys through August 25th. During that time, we took several actions: We created a comprehensive safety plan to ensure the health of our travelers and associates around the globe when we resume traveling again. It was hard to imagine that things could get much worse between Boston's famously feuding Lewis brothers after Alan donated his multimillion dollar stake in a luxury cruise ship to a Boston. More importantly, our travelers are resilient. I think there may be a better value (if higher initial price)GCT spends lots on 'glitzy' brochures, we get several a week, and I am sure they are not free.
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