Our stores are open 7 days a week, and staff will assist with any queries, including: For the fastest answer, please use our 24/7 Webchat service. That's all! The quickest way to return your item is to take it to any one of our Toolstation stores. Select the username. We will continue to service all other inquiries via our phone lines or the forms located within the Manage Your Travel Plans section of our Travel Office pages. Remember, you can find up-to-date product and stock information on our website or app, or by visiting your local store. This is great for customers who may be working on a complicated issue and don't want to waste time repeating their problem to another rep. Acquire's live chat also offers built-in feedback tools that survey and collect customer feedback. Whether youre a B2B SaaS or an eCommerce, LiveChat will help you boost your support and sales across multiple communication channels. 1. my A7r IV M2 always returns to the first page of the Menu system. Click the Cookies Policy to check how you can control the use of cookies through your device. Download our app - the easiest and quickest way to shop! Expires. For those wanting to see how chat could work for them but not wanting to invest money upfront, HubSpot Live Chat could be a good option. Some products shipped directly from our suppliers may include specific return instructions. APPLY NOW IN TWO SIMPLE STEPS 1. Toolstation Promo Code - 55% Off - May 2023 We may receive a commission, when you use a deal or voucher on our site. Our Customer Services team will let you know as soon as we can provide a refund. For a quicker response, visit your local store or use our Chat service. height: 42px; If theres an account matching the email address youve provided, youll be emailed a link to reset your password. background-color: transparent; .trolley-totals .we-accept span.panel img { Good - An item in good > condition and that is fully operational and functions as intended. Do you agree with Toolstation's star rating? | Read 36,421-36,440 Reviews out of 266,170 Live Career UK. Number of Views. Accolade Support. Thank you @LiveChat for your great product which helps us every day at @appsvio_team . 7. Added @LiveChat to my online courses to answer questions while I'm at my desk. Customers can start chatting with our agents based on the options they have selected to receive quick responses. LiveChat is a complete customer service platform that delights your customers and fuels your sales. Please get in touch by either starting a live chat with our team, submitting a ticket or give us a call on 0800 599 9582. Share files with your visitors during a chat. .secure-payment .we-accept span.panel { Supporting the trade, home improvers and self-builders with over 8,000+ stock products online and a further 12,000+. Track conversion to chat from Google AdWords campaigns. If its not there, check your spam folder. Washing & screening Machines; Gravity Separators; crushing&milling equips; Magnetic Separators; gold leaching equips; flotation equips; Project Solutions ADVANCED - I Facebook, Twitter, and sync my smart phone with Outlook. This is great for customers as it allows them to reopen a case if they have any additional questions for your rep. LiveChat is a messaging app that offers a variety of unique features for its live chat service. They are fast, they are smart, and they will help you out any time day or night! Where available, you'll also receive the name of the driver and a link to live tracking so you can follow your parcel's progress. Chat provides our travelers with a quick and easy way to: Visit our Trade Account page for more information. Number of Comments. Use our FAQs or in-app chat facility. Toolstation Nottingham Bulwell is open!! With a live chat app, you can achieve the following feats: Whether we like it or not, live chat is becoming a standard support channel in customer service. You can access our site on your desktop, laptops or even mobile devices without any compatibility issues. If youre looking for a customer service software thats specifically focused on ticketing, then Zoho Desk may be for you. To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected): Remember that some items are excluded from our 30-day unwanted items return policy. .trolley-totals .we-accept span.panel { @LiveChat is a great tool. questions Cant get to your nearest store? } Toggle navigation. float: none; Chats may have slight lulls in the conversation, but they never include a formal hold because reps have additional time between responses to research and prepare a solution. Whether its routing new chats or solving simple problems, these bots can help increase the bandwidth of your customer service and support teams without having to expand your payroll. Toolstation Helston is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. .secure-payment .container { Every user can find detailed reports on how operators are performing and analyze customer satisfaction with the overall brand service. Use read receipts for messages. The developer provided this information and may update it over time. Many reputable companies offer online jobs for virtual chat agents. Unit 1 Ore Lane } Get access to customers screens with just a few clicks. If were unable to repair or replace the item, well issue a refund. This can help customer service managers make logistical day-to-day decisions when staffing their chat support team. If youre unable to return the item to a store, please Contact Us so we can arrange a collection. text-align: center; This omni-channel approach allows you to view and respond in real-time to all conversations happening across your website, Messenger, SMS, and other messaging channels simultaneously. For power tools, we have a fast and free service offered by our leading suppliers. Secure shopping It's the fastest way to connect with your customers. Ensure that your live chat app offers the following features: Many live chat apps offer these features, which could make it overwhelming to choose one. It will be based at Prologis Park, Pineham near Northampton just off the M1 - allowing Toolstation to . You can meet random girls to chat or face time in your own regions. The shared inbox contains all the incoming requests, where support reps can prioritize, manage, and resolve all kinds of issues. box-shadow: none; What is Handleitgrips Vs Talon Grips . For a quick answer to your question please click live chat in the bottom right corner. They also offer a separate email form that can be used when chat is unavailable. Company registration number 04372131. We cant accept returns of bespoke or made-to-measure items unless theyre faulty. Usually part of a help desk package, live chat apps allow you to quickly respond to customer inquiries through your website. Print off and complete a Returns Form, and send your item to us at the address below: Refunds to debit and credit cards can take 3-5 working days. All cancellations are accepted or rejected at our discretion. All of your online orders will appear here as soon as youve completed the online checkout. If you are still experiencing issues, please Contact Us for help. .secure-payment .we-accept span.panel { Copyright 2023 LiveChat, Inc. All rights reserved. Marketplace apps. Gender Filter Select a gender to chat with only girls, guys or couples. But thats not the only reason why you should use it. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in store once the supplier has collected and processed your returned item. }. Start your free trial. } Website: clickdesk.com. Studies show that 60% percent of customers feel the service experience is good when they can resolve their issues quickly. Corby Toolstation Ltd, registered address: Unit 2, Express Park, Bristol Road, Bridgwater, Somerset. OmniChat by MobileMonkey unifies your live chat with Messenger for Facebook and Instagram, as well as SMS text messaging into a single messaging inbox. Some of these products may be dispatched with specific return instructions. Unwanted items delivered directly by our suppliers can also be returned within 30 days of delivery. For used petrol products, please contact the supplier directly check Supplier Helplines on our After Sales Support page for contact details. Podium is a service tool that specifically focuses on messaging. Another great perk? While we dont offer bulk discounts or price-match promises, Toolstation always aims to supply goods at the lowest price possible. Our UK based Business Centre is now open, you can reach us on03330 112 112. A live chat app can help you set your business apart by helping you provide best-in-class customer support. Specific details. Using open-source technologies, everything from our consumer website, our shop tills, to our warehouse stock control has been created from the ground up. Orders must be fully completed, and all terms and conditions agreed to by no later than 12: . Free 14-day trial Ticketing system Analytics. Data privacy and security practices may vary based on your use, region, and age. After 12 months, your statutory rights as a consumer will continue to apply. Terms and conditions apply. Still cant find it? hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'c0b5e3ae-e3c8-4f2e-b79b-c83ec08eec4d', {"useNewLoader":"true","region":"na1"}); While this may seem like an aggressive approach to some, HubSpot isn't the only company that has invested in adopting live chat apps for customer service. 22-24 Boulevard Royal L-2449, Luxembourg. See pricing, Marketing automation software. ", Price: Freemium version available; premium plans start at $39/month. BA22 8RT, Copyright Screwfix Direct Ltd 2023-Company Registration no: 3006378-VAT Registered: 232555575-Powered by FusionX, Activating the button will move focus to the expanded search input field. For instance, every chat message that stays unseen will be resent to a customer via email. Contact us using the form below, and well get back to you within 7 days. Jubilee Sale Now Live | Toolstation Discount: Online Deal: Up to an 70 Discount on Power Tools at Toolstation: Online Deal: 20% Off Selected Painting & Decorating at Toolstation: . With live chat, your customer service operators can anticipate what a visitor is going to type next and accordingly transfer chats to other agents to reduce resolution time. Send more personalized follow-ups. Chatwith your customers now. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info. Download the Toolstation app now to access tools and more for any task. Increase your newsletter audience and broaden the reach of your campaigns. Zoho Desk is a help-desk software solution that includes live chat. Shares: 300. Terms and conditions apply. Check out what 316,105 people have written so far, and share your own experience. Find existing feature suggestions and bug reports. Cant get to a store? float: none; 100,746 people like this @media (max-width: 465px) { We are excited to provide this new functionality for our travelers, minimizing time spent on the phone and managing your travel plans. February 22, 2022, Published: Original packaging, all accessories and order number must be included. LiveChat also offers a labeling system that allows users to label each chat for further analysis. The detailed customer information is available right in the chat window. We may ask for photographs prior to collection, to help us better understand the product fault. If you would like copies of these invoices, please Contact Us and well send them to you. Repair information and service assistance . Just keep an eye out for a spanner icon on the product page this means that the item is eligible for our fast and free repair service. float: none; max-width: 700px !important; An unwanted item delivered directly from a supplier can be returned within 30 days of delivery, however you cant return it to a store. Status: Excellent feedback from students so far! } Users can then rank and search previous chat transcripts by their label and analyze trends across all of the chat support cases. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. 000000000000. Hi! Our branches are open 7am-8pm Monday-Friday, 7am-7pm Saturday and 9-4pm Sunday. iPhone Android. Connect different apps and watch your workflow improve. Hand Tools Ironmongery Kitchens Ladders & Storage Landscaping Lighting Painting & Decorating Plumbing Power Tools Power Tool Accessories Security Screws & Fixings Smart Home Ventilation & Heating Workwear & Safety Clearance Services Register Your lists Quick Order CLICK & COLLECT From 500+ stores EVERYDAY GREAT VALUE TRADE ACCOUNT Save 5% every day We supply a huge choice of trade-quality products to trade, DIY home improvers and self-builders alike. 22-24 Boulevard Royal L-2449, Luxembourg. Give your customers a self-service way to find the answers they need anytime and help your support team decrease the total case handling time. Use live chat to offer best-in-class customer service and make your business grow better. ADVANCED - I Facebook, Twitter, and sync my smart phone with Outlook. . I had worked on phones and email support my entire career, and moving to live chat immediately changed my perspective of customer service. .trolley-totals .we-accept span.panel img { Please note that chat is only available at this time for travelers who need to cancel their trip or request an invoice copy. .secure-payment .we-accept, .secure-payment .secure-payments { 1. . Original packaging, all accessories and order number must be included.
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