axs change delivery address

If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. This does not apply to "Adult Signature Required" deliveries. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. You can contact UPS directly to see if this is an option for you. My ticket ID is ****. I contacted *** and **** to no avail. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Individuals in possession of a recording device are subject to confiscation and/or ejection. I purchased the tickets almost ten months ago for approximately $500. What do I do? 5. I purchased two tickets for a show at ******************* in *******, ** on 1/20/23 for a show taking place on 3/26/23.I needed to transfer these two tickets today (3/22), but when I tried to transfer these tickets on AXS's appI was not allowed to until a further out date. If you are purchasing a resale ticket (i.e. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Event date, time, talent, participants and rosters are subject to change without notice. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Absolutely ridiculous. Make sure your friend registers their own wristband. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. Any ticket issued via the Service is a revocable license. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Ticket Delivery . Learn more about FedEx Delivery Manager. Can I leave a ticket at will call for a friend? terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! You own the money, own the tickets but they restrict your tickets and keep the money. Reroute your package to a different location or change the delivery date. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. I used the wrong email address for my e-tickets. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. See the picture attached I shows the charge and the date. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. A fee will be charged for additional requests. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. I try to chat with people from AXS and they cant find mi transaction. Event Changes Premium allows you to make unlimited changes to your deliveries at no additional cost. If you are the sender of the package, you can change the delivery address via your UPS account. Im not getting an option to change my delivery. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Find information on our most convenient and affordable shipping and mailing services. Upon your payment in full, you shall be entitled to the tickets you have purchased. Shipping information, if any, is provided at checkout. Exceeding these limits may result in cancellation of orders without notice. Dont see what youre looking for? I will not be using either Stubhub or AXS ever again. Yes, it is possible to reroute a UPS package. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. Need to change your address after you've placed an order? Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Explain the situation clearly and that the address listed on the package is incorrect or incomplete. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. If using the AXS App, click the person icon on the bottom of your screen to access your account info. By using the Service, you agree to the Privacy Policy and Terms of Use. Thanks for signing up for the event guide! We notice that your web browser is out-of-date. 3. You may also need to contact your shipper, as additional compensation may be offered in some cases. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. I can understand the confusion on who is responsible in this matter. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. The ticket is valid only for the event, date, time, and seat location issued. x, Footer.languageSelector.ja-jp.greeting The tournament is in about four weeks in ********* **. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. How can we possibly contact them with a question? If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. VIRTUAL (ONLINE) EVENTS. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. You can do it all in one place. If a person has already filed a complaint with the post office or carrier that delivered the package, and the investigation has been closed with no success, they may contact the police to report the package as stolen. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Your receipt has been resent at this time as well. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The customer service rep will be able to provide instructions on how to handle the reroute. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. What is Delivery Delay? ****Additional transportation charges may apply if outside original delivery area. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). After upgrading, members can use My Choice to manage these packages. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. Such circumstances include, but are not limited to, the following: In these instances and as part of the cancellation of any transaction, AXS reserves the right to remove any relevant sales proceeds from the Resale Ticket sellers AXS account, process a reversal of a prior funds transfer made to the seller or charge the Payment Method on file for such seller and/or cancel a pending transaction, whether for Resale Tickets or Primary Tickets. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. You must supply the required Payment Method and/or other personal information in order to complete your purchase. So went to check my bank account and I was charge the $42 for the ticket. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. 1 Reply GMHoodwink 24 days ago With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Members are charged an additional fee for each confirmed 2-hour delivery window request. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. All photography, filming and other recordings of the event are PROHIBITED. I offered to pay for ***** over night but they refuse. Postal Service. International Association of Better Business Bureaus. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Additionally, you may incur additional charges, such as a fee if a package needs to be returned to the sender or a fee to redirect the package to the new address. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. mail You should first check the address label on the package and see if it is the correct recipient. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. My sister and I were very excited to see Muse. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. . You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. As a matter of policy, BBB does not endorse any product, service or business. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Next to the delivery address, click the down arrow . Select Accept Tickets in the email you received from SeatGeek. For tickets to events located in the United States, the Service is operated by AXS Group LLC. If you have an account, log in to UPS.com and open your My Choice dashboard. After I gave them this information, I havent heard anything back in over a week. Supercharge your business shipping with total visibility and control. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico.

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