read more about organization. Use the information provided to contact the organisation. It contains annual reports, strategic plans, guides, policy documents, and open access Sometimes we suggest what we think should happen to resolve your complaint. Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Housing Contact . Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Suburb: WYONG. You can also complain to the AHO directly by contacting one of their offices or by visiting their . eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. What are your responsibilities and what does DCJ maintain? This phone line is open 24 hours/day, 7 days/week, 365 days/year. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. You can call us for advice about whether your issue is something we can help with. However, your complaint about a decision might include a matter that we can assist you with. Related agencies. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. - Make payments to accounts. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. (4) The role of the . All tenant requests for repairs and maintenance must be made to Bridge Housing. Tenants are able to make alterations to their home. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page DCJ is improving the experience of social housing tenants. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. You do not need to do anything differently. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. make payments to accounts. For any major alterations, tenants must first get written permission from DCJ. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. Simple and convenient tools for you to interact with us and access your information online 24/7. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. NSW Government. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. See our Accessibility page for further information. You can call the Housing. Alternatively, you can contact your local DCJ Housing office launch. Aboriginal people can apply for housing and access work and study opportunities. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. Youll be notified by email or SMS of the outcome. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. Use the information provided to contact the organisation. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. State: NSW. This means you can report a repair at any time that is convenient to you. Related agencies. This page tells you about the role of the NSW Ombudsman in handling social housing complaints. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. the maintenance line. You can still access up-to-date, reliable information on the existing Department of Justice websites. Your rights and responsibilities as a tenant and request help with your home or tenancy. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair. Resident satisfaction survey period July-Nov 2021. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. See Advocacy and Legal Services below. You can seek legal advice about applying to NCAT for an order. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Understand what housing help you may be eligible for, including social housing and private rental assistance. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. . You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Housing NSW office now has a. telephone with a direct link to the. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. For all maintenance requests Please call 1800 422 322 and press 1. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. Our website uses an automatic service to translate our content into different languages. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. Housing Offices (DCJ . 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Southern Property, Fire Safety Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and 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