", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. There are no other roles for that position". "My first task would be to learn and absorb as much training and information as possible. These go above and beyond what it means to provide compassionate care. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. Good answer! I interviewed at Kaiser Permanente (San Francisco, CA) in Mar 2022 This organization includes my scheduling, paperwork, and more. Sexual intercourse. It is not the ideal situation, but I have always adjusted for the good of the team. ", "I am usually the 'ideas person' in team projects. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. I hope to involve them in various Kaiser community volunteering opportunities.". ", "I am an avid fan of Google alerts! ", "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Read our Terms of Use for more information. The presentation went well, and we got an A, and I think having a positive attitude, committing to our responsibilities, communicating, and collaborating all helped us overcome this challenge. You can consider improving this response by explaining why. Kaiser Permanente is 100% focused on the service that they provide to their patients. My weakness is taking on too much and not delegating. I'm very open-minded and eager to learn, and I take direction and feedback well, so I feel that being in a position where I can learn while supporting the team with tasks and duties would be ideal. I know that working as a team is of utmost importance here and the team members having a clear understanding of how we can work together would be extremely beneficial. I have a kind and outgoing personality. We all agreed to use a group chat; that way, there was less tension than in one-on-one texts and relaying information, reducing the likelihood that an argument would break out between the two. ", "Coming on board to the tight-knit team you have here at Kaiser Permanente, my first goal would be to get to know each and every person on the team and find out what I can do to make their job easier and more efficient. I did some volunteering in the past at a local hospital and worked on a slower-paced administrative wing and also in a fast-paced environment in the kitchen, and I didn't dislike or struggle with either. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Your problem-solving approach is fantastic! Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. ", "My position at Kaiser is a Radiology Physician Assistant. It seems you have found that balance. I am an attentive listener and a compassionate caregiver. You never know what might come up when youre away from home. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. "In my last volunteer role, I supported a fundraiser for the women's shelter. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022, 114 questions and/or answers were updated by Jaymie Payne on March 5th, 2023, Checked for grammar and spelling mistakes by Ryan Brown on March 5th, 2023. ", "I'm very interested in clinical research. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. This question is a little tricky because it's unclear. In the end, we awarded those with perfect attendance a $600 bonus. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. By initiating an open conversation with this person, we were able to uncover his need. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. I strive for perfection too often, which causes unnecessary stress for myself. I plan to attend wellness events and fundraisers in the community so that I can begin to meet members of the community and start to build and foster those relationships. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. They want to know that your passions align well with what Kaiser Permanente is offering. I also plan to attend community events to begin to network with other healthcare professionals I can connect and build relationships with. One is ABC, and the other is XYZ. I love my job. I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. "I am very much a people person and excel at building and maintaining relationships with others. We also raise chickens and goats and have a couple of horses as well. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. You are showing the interviewer that you are highly capable in either situation. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. "I'm a very easy-going person, so I do well both working in an individual setting as well as in a group setting. "I believe I could improve on some technical skills including Excel and Word. I also help the pharmacist with anything they needed from translating to ringing up customers. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. I greatly value diversity. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. List several ways that you receive your industry knowledge and stay on top of trends. Other group members were frustrated, so I took the initiative to have one-on-one conversations with the two team members experiencing conflict. I also made sure to teach that best practice to all new hires. It sounds like you have the experience the interviewer would be looking for. Find additional company focused interview questions by practicing from one of our industry sets. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". Ultimately the patient understood and the procedure was finally completed.". If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. ", "I find that with the right company, it's pretty simple to balance life and work. Last, I adapt to the individual. "In school, I found several techniques helpful to keep myself well-organized and reduce the number of errors in my assignments. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. This is a great response, and it shows that you truly do care about the people that you come across every day. I document all necessary information as soon as possible so that the record is up to date and accurate. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", "Delivering bad news to a patient is very difficult. Also, avoid telling the interviewer that you get along with everyone all the time. I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. ", "I was working in a clinic where the primary population was low income. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Many of those in the shelter relied on me to help them with certain tasks, so it was critical to building trust that I followed through and followed up on my commitments to each person. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. KP Logo. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. Your work history sounds strong, and it seems as though you are very loyal to your work. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. I like working in an industry where genuine care is valued. Excellent! One of the toughest parts of communication can be delivering bad news to people with whom you work. Dates shown above are approximate. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. From then on, I never immediately put the bill in my drawer and took her advice to avoid such a situation again. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. I like to manage my time to finish my projects on time. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. ", "Outside of my career, my priorities in life are my family and being outdoors. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". I instantly knew what had happened; I had been scammed. We did that twice a week, and it completely solved our scheduling problem. Working at Kaiser Permanente, there are many emotions that staff can experience in a day. For 180 days, my employees were rewarded for coming to work 10 minutes early. "When I worked in retail during college, I had a colleague who was very negative and constantly complained during team meetings and floor display projects. I had two students in my group who could not get along, and they were constantly arguing and causing disruptions to our assignments. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Your answer shows the interviewer that you can work well with almost anyone. ", "I would describe my personality as approachable, light-hearted, and positive. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". ", "I work good with minimum supervision, but I also enjoy working with a team. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I also learn a different kind of articles and submit my test to renew my certificate. Your interviewer would like to know how your communication skills have benefited your team in the past. "During my time in college, I had to work to find ways to strike that work/life balance between classes and assignments and taking care of myself. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. ", "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. "Currently, I follow healthcare trends through reading online news articles, trending topics on Google, and through platforms like LinkedIn by following certain companies and industry leaders. Dress and groom for comfort and cleanliness. I volunteer with their organizations in various roles. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Are there specific Kaiser volunteer opportunities you'd be interested in? Connect with a Kaiser Permanente Medicare Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. I discussed with hospital credentialing and became the first PA proctor in our Heath system. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. "As a newer provider to the community, it will be important for me to get out and introduce myself to others. Truth is always key, so I will be honest and clear when communicating the news. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. I believe in providing excellent customer service through positive experiences, empathy, and effective communication. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. Any hiring authority should feel comfortable putting you in front of their valued customer base. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. I would keep myself organized by utilizing an electronic calendar and OneNote to keep my tasks and priorities highlighted. I was hired to work the cash register, but more shifts than not, I would come in, and we would be very short-staffed. We met a few times, delegated assignments, and planned to meet again in a few weeks. The News. It's professional to take a few minutes after an encounter like that and let those emotions come and go. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. I am looking forward to getting into the routine of a career again. At first, I felt a little anxious not knowing anyone and wondering if this group of strangers would be able to work together. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If you earn a passing score on the required assessments for your position "As a recent high school graduate, I'm looking to find an entry-level administrative role to establish myself within at Kaiser Permanente. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. The purpose of this page is to help you prepare for your job interview. For example, a handbook, policy manual, FAQs, internal website, or other internal mechanisms that would allow me to research information if necessary.
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