Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Address. Refuse Collection: 020 8274 4901. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. It has sought to blame Miss T rather than accept responsibility for its own failings. General Enquiries: Merton Council 020 8274 4901. had been exceptionally high during 2018/19 and that Members They are poorly run and they really do not give a Damn about anyone. The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. request an Internal Review at or write in to Freedom of Information team, 287K How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Enquires had doubled during this period. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Smelly nappies anyone? Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. Here are 8 tips for writing great reviews. endobj We also ensure all reviews are published without moderation. We have also found it was at fault for the way it handled her complaint. and a limited company (03277032). private land. We provide commercial Established in 2008. Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. 2023 Trustpilot A/S. It has agreed to apologise and pay her 250. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. well this shows the quality of the service. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. The Council was not at fault when it failed to notify Mrs Y about changes to a nearby planning application because there was no requirement for it to do so. Hopefully this answers your query? Anyone can write a Trustpilot review. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. back to the council to enable the correct process to be followed. We use dedicated people and clever technology to safeguard our platform. Ms C complained that her personal budget is not enough to pay for the home care she needs. and commented on the report. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. Not all concerns are handled as 'complaints', for example a faulty streetlight, graffiti, an abandoned car or a missed bin collection are faults or service requests and are handled quickly outside of the complaints process. the Council has agreed a suitable remedy. A minimum fee of 10 Booked a bulky waste collection which I paid for. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. The free collection includes fridges and freezers. Noise Nuisance: 020 8545 3025. report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . Editors' Code of Practice. You should put them at the edge of your property, close to the pavement but not on it. Initial complaints should be directed to Merton Council directly. In response to questions, the When I wanted to get some information about social housing the response I got was - "what is it you want from me???" To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. <>/ProcSet 83 0 R/XObject<>/ExtGState<>>>/Group<>>> Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. a case management system could be used to manage these Please call us on 020 8770 5000 to discuss your requirements. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Wide Way Medical Centre Tuesdays from 10am Providing advice support including debt, budgeting, welfare benefits, information on Merton and Government cost of living support Come and talk to us! The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. - Accumulation of rubbish/waste. Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. You can also download and print this garden waste calendar: Garden waste calendar October 2022 - September 2023. a method to determine when complaints were chasing progress on appeal against the decision to exempt any part of your request, you should Get the latest news and information about the topics that interest you, straight to your inbox. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Help us improve our site by giving feedback. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. late waste collections since the contract with Veolia came into force in October 2018. . If you think it would help to publish regularly the information you have 5 0 obj The Council will consider this issue for every future application in this CPZ. Complaints are only taken about waste on public land. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Extortionate parking costs, up to 23:00 hours, 5 days a week. Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. The officer dealing with your request has asked for clarification on the Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) Your donations keep this site and others like it running. Mrs X complained about missed refuse and recycling collections. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Merton is divided into 20 wards, each electing three councillors. number of complaints regarding large amounts of waste on private land, as 0. Haydons Road parade looks revolting, worse than ever.". Residents across the London Borough of Merton have signed a petition to waste company Veolia and Merton Council to combat the volume of rubbish and increase of flytipping in the area. 3 0 obj Merton Council and the contractor, Veolia, have now both admitted that up to 80 per cent of recycling collected in public bins is burnt at the Beddington Lane energy recovery facility (ERF) due to . Companies can ask for reviews via automatic invitations. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. poochon puppies for sale in nebraska; Tags . Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. Social Services (office hours): 020 8545 4226. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The findings don't paint a pretty picture for Merton. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. There is no empathy or support from Merton! levels. contact the editor here. Get the latest news and information about the topics that interest you, straight to your inbox. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. 2 0 obj (05798215). endobj Website: [1]www.ico.org.uk. to the changes within the Waste Collection Service and the TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. However it was noted that the number The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. following the councils internal review process, the ICO will refer you The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. 6 September 2021 in Environment, Environment and Regeneration . Call Out of hours emergency on 020 8543 9750. During our investigation, the Council apologised to Mr X and cancelled his care costs. Please do not post any personal information relating to yourself, or employees of Merton Council as these comments will not be approved. In response to questions, the Head of Information Governance advised that there was not currently a method to determine when complaints were chasing progress on previous complaints or when. site. The Council has refunded one of the fees. 020 8545 4634, Visible links The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. opposed to fly tipping) Information not held. It needs to apologise to Miss T and pay her 750. Visit our elections pages to find out more or register to vote. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. | It has agreed to carry out these recommendations. Some complaints may fall under an alternative statutory appeal or tribunal process. Problems with this page? x[raf7xJ}HHM We cannot say if the Council had considered this it would have refused any application. This is always a last resort, and . Disclaimer: . If you subscribe to the garden waste collection service you can find your collection days using the link above. of complaints and member enquiries had now reduced to expected Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. As a subscriber, you are shown 80% less display advertising when reading our articles. RESOLVED: That Members noted provided, please forward this message to [email address] If you have any complaints regarding this post kindly . Details for Christmas 2023 will be published in December. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Please try and keep your message as brief as possible. Categories . is looking to increase the amount of information that it publishes Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. COUNCIL IS SO CUREPT AND RACEST IS UNBELIEVABLE. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. merton council refuse collection complaints. As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. This is not in accordance with the requirements of the law and guidance. Published by at 14 Marta, 2021. 12 months later and "further examples" of these problems are still prevalent. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Waste and Recycling - Melton Borough Council. We will contact you if we need further information. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Donate and support our work. It goes against our guidelines to offer incentives for reviews. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. All product and company names are trademarks or registered trademarks of their respective holders. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Please report any comments that break our rules. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. Download ", Continuing Council failure to enforce correct collection day on Haydons Road. All rights reserved. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. It looks filthy and affects everyones mental health. Those ads you do see are predominantly from local businesses promoting local services. Governance presented the report, advising that complaints levels The Council will remedy the injustice this caused with the actions listed at the end of this statement. Please note a further warning letter will be posted around the surrounding area of the incident. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Don't even consider discounted rates. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. If you have copied us in on your response to an FOI request, we will store it will cost you a lots of good energy to put up with this nonsense service they are providing! Feels like I'm on the phone to them all the time about waste collection. Suggested companies are based on peoples browsing tendencies. No one turned up, all my items are still outside my front and it's bin day tomorrow. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! contact IPSO here, 2001-2023. Merton Council complaints contacts Visit Contact Page Call Customer Services on 020 8274 4901 Visit Homepage Call Out of hours emergency on 020 8543 9750 On the day. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Claim your profile to access Trustpilots free business tools and connect with customers. The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. To submit information for inclusion on the website, please click onMy account. inaccuracy or intrusion, then please | The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Waste collection is literally a joke here. As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. endobj Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. quoting the FOI request number and we will get in touch with you. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. question highlighted below. A Gannett Company. Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. They have read it as a request for the number The Council should pay Mr X 500 to remedy the lack of suitable accommodation and the uncertainty caused by the other failings. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. reason, such as dogs barking, loud music, or equivalent). Information Governance Team If you are trying to contact a Merton Council service and need their contact details, you must call the switchboard on 020 8274 4901 For any other service profiled on this website, you will. "Veolias street cleaning teams visit and empty 80% of on-street litter bins in Merton at least once a day, with bins in quieter areas being emptied twice a week. Do you recognise these fly-tippers? Id kindly request to receive the data in excel or .csv format. Environmental Health: 020 8545 3212. of complaints on fly-tips: Can you confirm if this is correct please? We will respond within 10 working days of receiving it. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport <> Make sure you are registered to vote and have an accepted form of photo ID to take with you. Rubbish Collections . Report all other trolleys to us as fly-tipping. This site is part of Newsquest's audited local newspaper network. As soon as I hear back from you we can continue processing your request. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. 4 0 obj i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 Leave feedback or a compliment. To try and reduce the number of further FOI requests received, the council Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. We are holding Borough and Parish Elections on 4 May. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. It is a London borough council, one of 32 in the United Kingdom capital of London. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. Find out how we combat fake reviews. My friends come to the road and ask what is wrong with my street. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Wall of Shame CCTV appeal. Collections continue as normal on bank holidays except for Christmas and New Year. ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. More information about the way we deal with information requests is on our If you would like to become a customer, please follow the link below to contact a member of our team. Merton Borough Council, Download a zip file of all correspondence. Contact us if you think it should be reopened. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Ms J complains the Council failed to meet her adult son's education and care needs. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. London Borough of Merton. attachment. 1. file:///tmp/www.merton.gov.uk/foi. @Merton_Council. Separate rights of appeal. Im giving this council 5 stars for quite obvious fraudulent reporting on Fix My StreetThis council claims to fix problems in 1 day, just like Peterborough claimed to fix them in 4 days.Clearly both need investigating. I apologise and offer to pick up the cigarette butt and put it in the bin. @merton council - If I hear of, or am made aware of, any future instances of animal negligence at the hands of miss Danielle Holloway that results in either harm to a dog or the death of a dog then I will be making this public knowledge and informing the tabloids. | Copyright 2013 Merton Council and its licensors. Thank you for your email message. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Merton Council. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. NO NOTICE DISPLAY NOT TO FEED BIRDS. Rubbish and recycling Report a missed rubbish or recycling collection If your rubbish or recycling was not collected, we will return to collect it if you: presented it correctly and at. Comments have been closed on this article. Legal information (and abatement notices issued, if applicable) by the council within these All rights reserved. This must be extraordinarily lucrative, even after they have paid their staff for what must be mind numbing jobs, consisting of responding to PCNs to reject them.
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