Thanks a lot and we'll defo be back soon, Watergate Buildings, 57-60 Sandhill, A 3-min walk from Newcastle Castle. No cutlery, just the desserts. WRONG. was ready which was great and the portion size was perfect, not too big/small, and all 3 really enjoyed their food. Is Sambuca Quayside implementing safety measures as a result of COVID-19? Second time I have been here, It was terrible first time but thought I will give it another chance after trip advisors RAVE reviews. Eventually the cutlery arrived. The food was delicious. glass, cold starter and the staff just unattentive even though they out numbered the tables. Sambuca Quayside Newcastle Italian Grill View 650 reviews Watergate Buildings, 57-60 Sandhill, Newcastle Upon Tyne, NE1 3RG Collection from 13:05 Not delivering Note: *ANY ORDER OVER 25 WILL COME WITH A FREE GARLIC BREAD ON THE HOUSE! The friendliness of the staff massively varied. The location of the restaurant is also good, right on the River Tyne. Food $ +44 191 488 9804. Can a gluten free person get a good meal at this restaurant? My son got a portion of Bolognese which wouldn't feed a bird, and my daughter's pizza crust was so tough , you'd need a jackhammer to get through it. another 20 minutes passed by which time we had a fit of giggles when my daughter suggested we face plant into the desserts and eat them like that. Food was average nothing more I love Amtriciana pasta, and prefer it with a shuttle kick which this defiantly had. Food was cold had to send it back twice with no apolige from the waiter. A month or so ago we stayed at The Village Hotel and we ate there. Never again will I set foot in that shambles of a place. . We were made to wait an hour before being seated due to another large partybeing still sat at our table. We sat and sat and I got up and asked a waitress for cutlery. The outdoor terrace has quite a few tables, including some which are under cover. The whole experience was laughable from start to finish, complete shambles, place has really gone down hill over the last few years. I then had a lasagne. Terrible service. Think before you part with your hard earned cash!!! I always have a beautiful experience at Sambuca Pavilion. Will probably return in another year and just hope it will finally follow the true Sambucca brand ethos! No cutlery, just the desserts. "Oh yes, I'll be right down" . We chose from the 3 course menu for 7.95 - sounds like a bargain but be sure to check your receipt, as we were overcharged for drinks (which were overpriced to start with). Thanks guys, well come again! My brother, his partner and her 10yr old daughter were left still hungry but they wouldnt do anything about it as they 'should have said something at the start', they were supposed to be able to see into the future and know that they were still going to be hungry before they had eaten anything! My brother likes scallops so took the other half and he had to spit it out aswel. We visited this restaurant Sunday evening. Potato skins with dip were lush! When asking for the bill was told the machines were all down, asked why we werent told this when we first came in and waiter put hands in the air & shook his head! This was washed down with a bottle of wine that was reasonably priced. Potato skins and pizzas followed by coffee or ice cream. We felt rushed, as various staff continuously asked us if we would like a coffee whilst we were trying to hold a conversation and enjoy our drinks. When told that things were not OK we were just met with bad attitude and them patronising us. When told that things were not OK we were just met with bad attitude and them patronising us. I have missed the fun atmosphere of Sambucca's since our local Morpeth branch closed so am delighted to find a new one to visit. Welcome to Sambuca Metro Centre Our Service You can now order online, all your favourite dishes and many more delicious options, and have them delivered straight to your door in no time at all. Desserts were standard Sambuca fayre. And dont expect a refund. We live nearby so this would be a great place to eat except everytime we take the plunge and return we are just so so disappointed. After the main meal, one of the waiters came up and asked for the birthday girl, my daughters face was priceless when he had her stand on a chair and he announced her 18th birthday to the restraint and got everyone to sign happy Birthday as Julia brought through the birthday cake. sorry none that I'm aware of but please, I'm no expert. Would go again if in the area. My mam couldn't drink it so sent it back and was given a seperate little jug for lime, there was less lime in the jug than in her original drink. Shame really as we really liked this restaurant but it's not the first time the restaurant has been cold. We just missed happy hour, which was fine as the meals are reasonably priced. Staff asked if everything was OK as if it was just routine and not because they actually cared. I can imagine it is lovely to sit outside on a summers day. Ice cream was barely half a scoop, I would be embarrassed serving it! Then to be sat down and manager storms out staring at me to then tell me off for moving my pram. "Of course! The food was lovely.I went for the potatoe skins as a starter. 20 minutes later we were directed to a table with 2 chairs . The food was lovely the service was great.We will definitely be back.More, - miserable staff. Your staff made it very enjoyable . Seabass Fillets, Fresh Mussels Lobster Bisque, Pan Seared Scallops, Pea Puree, Crispy Pancetta, King Prawns with Cajun Spices and Mascarpone, Classic Goats Cheese Bruschetta, Red Onion Marmalade, Balsamic and Olive Oil Reduction, Smoked Salmon Roulade, Mascarpone Cheese Baby Prawns, Chunky Fish and Shellfish Soup, Cream and Herbs, Fish Platter, Todays Fresh Fish and Shellfish, Cherry Tomatoes, Basil, Olive Oil, Salmon Fillet on Baby Prawn and Spring Onion Risotto, Chicken Stuffed with King Prawns Peppers, Lobster Bisque, Grilled Fillet Steak 10Oz on Turmeric and Coriander Mash with a Red Wine Jus. Enjoyed the table in the sun whichfelt like being abroad. on the plate. Can a vegetarian person get a good meal at this restaurant? Then the drinks, we all got a 'half of coke' that came out in whiskey glasses, definitely not half at a cost of 1.50, then my mams lager and lime half pint glass but not full and mostly filled with lime. Visit one of our rockin' locations in Nashville, Plano or Houston. The meal came just as I was finishing my starter! We were given a magnificent seat with wonderful views. I went for the potatoe skins as a starter. It came to 29.45. We always have fun and make memories when we go here. Can a vegan person get a good meal at this restaurant? Sambuca is rated accordingly in the following categories by Tripadvisor travellers: Park House Heaton Park Jesmond Vale Lane, Newcastle upon Tyne NE6 5JS England. So from the back of the restaurant, you can check the desserts at the front. We sat and sat and I got up and asked a waitress for cutlery. This place serves the meat, sambuca, steaks and pasta. Would defiantly go back and would recommend to friends . Eh? usually i wouldnt have waited that long yet we were a group with children, some being 12, that couldnt leave due to their parents not being able to pick them up. Our team checks each review posted on the site disputed by our community as not meeting our. Will definitely be back soon. Avoid this place unless you dont mind being treated with contempt and disrespect. (By this point we had already questioned whether our drinks were what we had asked for as we could only taste the soft drink). Do you have any gluten free options please? When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Back to the table I went, confidently smiling at my children, in the knowledge that momma had solved the issue. Can a gluten free person get a good meal at this restaurant? Terrible service, terrible food. Everyone agreed it was delicious. So first we had to ask them to turnthe music down as we were having to shout at each other and still couldn't hear what was being said. 2.48 miles away . Foursquare 2023 Lovingly made in NYC, CHI, SEA & LA, "Well worth a visit. On the price pointexcellent value as ever. Hello, Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. We had everything from Bolognese to seafood. usually i wouldnt have waited that long yet we were a group with children, some being 12, that couldnt leave due to their parents not being able to pick them up. Usually love Sambucas and have never had a bad experience before. We ordered drinks , 2 without ice and 1 with ice. Note: your question will be posted publicly on the Questions & Answers page. - wrong meals given to us when ordered certain adjustments. To make matters worse, this was brought to the attention of the manager, who tried to brush it off by saying she was joking (even if she was this was not a joking matter and should have been addressed rather than excuses made). It is also right next to a large park (Heaton Park) so great for kids and people with dogs.More, We visited Sambucca Heaton park, 2 adults & 3 children (aged 5, 5 & 3) the service and food was amazing, our waiter was fabulous with our girls and they loved being treated like princesses. When told that things were not OK we were just met with bad attitude and them patronising us. Asked to see the desert menu for the kids and was told 3 times to have tirramsu. many other patrons the food was delivered hot to our table but within 5 minutes it was cold Didnt get offered Parmesan or black pepper this came out a fair while after we had started eating. Some were friendly, and some were miserable. Find your local restaurant : Our restaurants Trinity Square, Gateshead View Metro Gateshead View Forest Hall View Cramlington View Newcastle Quayside Cassia Sambuca Hartlepool View Percy Main View Seaham Blyth Forest Hall View Heaton Park View Will probably return in another year and just hope it will finally follow the true Sambucca brand ethos! We felt rushed, as various staff continuously asked us if we would like a coffee whilst we were trying to hold a conversation and enjoy our drinks. Ihighly recommend it. extra place setting I needed. Are you sure you want to delete this question? I love lasagne. Shocking. Would I recommendYesMore, excellent food but took a while till our food came out and wasnt out at the same time We rank these hotels, restaurants, and attractions by balancing reviews from our members with how close they are to this location. Will never ever return here and will be telling everyone I know about this. 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Does Sambucas on the Quayside offer a gluten free menu? 7 for prawns and there was hardly anything on her plate and no sauce. Own or manage this property? Sambuca - Blyth. We werent willing to spend any more money getting desserts so just got the kids an ice cream. another 20 minutes passed by which time we had a fit of giggles when my daughter suggested we face plant into the desserts and eat them like that. Thank you. Sort yourself out Sambuca. The service was 1st rate all evening, we by choice had longer than normal breaks before starters and after mainstoo busy chatting.For the main, the food was prepared fresh, I had the musselswhich were frozen, you could tell by the amount of smashed shells and the taste. Starters weren't great either, very small portion sizes. It got to the point i was too embarrassed to complain any more as they were making us feel we were just being awkward. i fully understand that it is not the establishments fault that they were still there, however, the staff could have rang us letting us know there would be a wait and to come a little later but instead we were made to wait. I love lasagne. We also sat with view of the river. Terrible customer service. Friends carbonara was tasteless and a tiny portion. When finishing our drinks the same waiter started arguing with the table next to us and checked their phones 4 times to check their transfer went through, they were also really angry with the treatment received & complained to a manager. Asked again for ketchup brought out tobasco sauce. The whole experience was laughable from start to finish, complete shambles, place has really gone down hill over the last few years. We would have been better off had it not. Can a gluten free person get a good meal at this restaurant? We actually felt unsafe by the time we had left. I have a regular check up at a Newcastle hospital and this place is now my go-to for an evening meal, when I've travelled up country the day prior to my appointment. I would only visit here if your not that hungry and want to spend a lot of money for not much food.More, Really disappointed with this place. Food came out was nice. Little Haven Hotel. i understand that it is a difficult situation working in hospitality myself yet it isnt fair to make a group wait an entire hour. This time correct order not put through, dirtyglass, cold starter and the staff just unattentive even though they out numbered the tables. CUISINES Italian, Pizza, Mediterranean, European Special Diets Vegetarian Friendly, Vegan Options, Gluten Free Options Meals Lunch, Dinner View all details meals, features Location and contact Watergate Buildings 57-60 Sandhill Quayside, Newcastle upon Tyne NE1 3RG England 0.2 miles from Quayside Website Email +44 191 261 7767 Improve this listing If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We booked a table for a family meal. At Sambuca, we think friends, family, food and fun are what life should be about. smile if they tried I assume one to be in charge I dont for the life of me understand why people go here to eat Was asked to pay extra because I need Gluten free food!! We are famous for budget-friendly hearty Italian food & also have restaurants in Sunderland , Chester-le-Street , South Shields and Peterlee. I would only visit here if your not that hungry and want to spend a lot of money for not much food. The 4 of us had a great meal and booking again , us also a mention to the young lad who served us both times definitely will be coming back. Menus | Sambuca Italian Restaurant Menus ALLERGENS INFORMATION PLEASE SPEAK TO A MEMBER OF STAFF FOR ADVICE REGARDING FOOD PREFERENCES & ALLERGIES AS SOME FOODS MAY CONTAIN TRACES OF NUTS. felt like being abroad. we ordered one cheesecake and 2 slices of cake. Everyone else's starters were fresh. The team worked really well together and made our evening great. Our philosophy is shared with all who walk into our restaurants. Huge tasty platefuls. Sadly our final departing moment was with a very unprofessional, unhappy server who couldn't care if her customers were happy or had a nice sambuca experience. Came here with my partner for a cheap lunch, I had never tried this Sambuca before. Very young inexperienced staff.
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