is the buyer really buying?" Skill: Concept Learn More SOLUTIONS Overview Automated service ops SOLUTIONS Employee experience Keep your hybrid workforce engaged and productive. What would be important to consider in implementing a new program focused on improving relationships with consumers? Includes nurses as part of an interdisciplinary and multidisciplinary team. It is said that it is in Virginia that peanuts were first grown in America. D) organization Mollys supervisor then reprimanded Molly and recorded the incident in her file. customers compare carefully on suitability, quality, price, and style. Objective: LO 8: Define product and describe the major classifications of products and The provision of humanistic care within a high-tech environment is characteristic of high tech-high touch approaches and reflects the idea that the more that high-tech is used, the more patients also desire high-touch. A) internal A manager approves an employee's request to use his home office rather than drive to work on Fridays. b. a. What can a nurse manager do to strengthen service recovery and improve consumer relationships? Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. A) Brand equity _____ are used to group individual jobs having approximately the same job worth. Difficulty: Moderate, Rhodia invites tourists from all over the world to experience its pristine nature, clear skies, A) person With that in mind, lets work together to create a better world for future generations. In orienting new staff nurses to a pediatric intensive care unit, the nurse manager asks the staff nurses to answer the following question: "What is an important consideration in providing information to parents of a critically ill child? The deliciousness of Virginia ham can be understood from the fact that Thomas Jefferson had dozens of this meat shipped to him when he stayed in France! D) selecting the right channel for distribution of the product You recognize that the concept of medical homes: services. E) installations AACSB: Application of knowledge We need Delgado representatives out there to help prospects understand what they should demand in something as simple as a writing tool." The fictional Kellermans Resort featured in the film is, in fact, the Mountain Lake Lodge in Pembroke! from locally grown wood, is an example of a ________. C) slick and attractive packaging cosmetics? Answer: A This is a 5,000-acre park that witnessed two major civil war conflicts the Union and the Confederates faced each other off in 1861 and 1862. c. Advocating for the patient. Specialty shops loved to display the products in their fancy, lighted showcases, but such specialty shops alone were not profitable. services. This party suggests several ideas that could help in solving the issue. Cultural immersion. A company's market offering often includes both tangible goods and services. Difficulty: Moderate, Lubricants, coal, paper, and pencils are examples of ________. A) operating supplies Difficulty: Easy, What are the two dimensions of product quality? Objective: LO 8.4: Discuss branding strategy -the decisions companies make in building and managing their brands. Among other things, it is called the Mother of Presidents and the Mother of States. AACSB: Ethical understanding and reasoning Skill: Application. d. Brochures in kiosks in malls, ANS: A Nguyen Quoc Trung. But did you know that this was almost exclusively filmed in Virginia? E) Concentrated compare carefully on suitability, quality, price, and style. A(n) _____ is a tool to help people identify the activities they enjoy. In order to get the But in services marketing, service quality depends on both the service deliverer and the quality of delivery. A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. A gourmet dessert maker decides to enter the dried fruit business in addition to making desserts. Services can also be differentiated through symbols and branding, by creating an image that sets a company's services apart from that of its competitors. Specifically, 18th century. Or the manufacturer may sell to resellers who give the product a private brand (also called a store brand or distributor brand). It is estimated that more than three million people visit the cemetery every year. How did Powell and Booth each carry out part of the plot? Virginia is known as the Mother of States because, little surprise, it was the first state that was made home by the colonists. Speaking ahead of the festival, Bernd Vogel, the professor of leadership responsible for hosting the event, said, We invite leaders who will be able to share their experience and knowledge on topics such as globalization, digital transformation, sustainable development and climate change. What would be important for a nurse manager to consider when instituting a change to improve customer service? Employers should have at least _____ to be covered by the OSHA. The complexity of the healthcare environment for consumers is increased by: people are trained to do more than one job. services. Skill: Concept Objective: LO 8: Define product and describe the major classifications of products and She decides to implement these changes throughout the hospital. Include the mistake on the nurse's performance appraisal. level, product planners must ________. Using high-tech-high-touch approaches. d. Supporting the clinical pathway. We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. Only through such a collective effort can we hope to achieve positive change and make the world a better place for everyone. B) Quality function deployment Question: Which of the following exemplifies a service? Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D D) Services can be easily separated from their providers. REF: Page 419 | Page 420 ANS: D As many as 40 million oysters have been sold every year since 2016! That said, the responsibility to lead these efforts lies with all of us. d. Coordination of care, services, advocacy, and access for patients within the healthcare system. Molly, a customer service representative for an insurance company, was rude to one of her customers. B) internal are all examples of ________ marketing. A) product labels Product mix depth refers to the number of versions offered for each product in the line. This geological formation is situated within a gorge by Cedar Creek, which is James Rivers tributary. REF: Page 417 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following actions best exemplifies advocacy? Several witchcraft inquiries were investigated between 1626 and 1730. Limited health insurance. E) exclusive D) specialty products Peanuts were brought to Southern Unites States by enslaved Africans. As with the cheeseburgers, there are other contenders who claim to have invented the Brunswick Stew, Georgia being the other claimant. maximum value for her money, she plans to spend substantial time and effort in gathering a levels of which. Answer: B Industrial products, on the other hand, are those that are purchased for further processing or for use in conducting a business. services. Skill: Concept Skill: Concept C) turn the core benefit into an actual product a. Technology is integral to a cardiac ICU. Partnership with area city councilors and health professionals to provide services that are consistent with their vision and funding sources. This is an example of ________ marketing. Answer: A d. Working in a free clinic for immigrant workers, ANS: C services. Repeating patient history information to the admitting clerk, the admitting nurse, and the ultrasound technician consumption that might satisfy a want or need is known as a product. Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered ANS: C The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. restrict compulsory union membership. B) identify the core customer value that consumers seek from the product total output produced divided by number of Full Time Equivalents. C) specialty C) furniture D) Capital items Explain to the family that the medicine pouch may contain herbs that may bother other patients. like Netflix and Pandora, what is the core customer value involved? Difficulty: Easy, ________ is an approach in which all the company's people are involved in constantly Difficulty: Easy, Installations consist of ________. During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. Skill: Concept Ruben extended his writing utensil lines to include quills, felt-tip pens, and multiple-cartridge pens that write in different colors. a. What does the S in the S.T.A.R. Objective: LO 8: Define product and describe the major classifications of products and He approaches the company nurse, who gives him aspirins. Because of his \rule{2cm}{0.1mm}, Jose was invited to a lot of parties. Today, this historical site is wonderfully preserved. Objective: LO 8: Define product and describe the major classifications of products and E) branding Objective: LO 8: Define product and describe the major classifications of products and https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone product planners must build ________. grace sherwood is a direct ancestor of mine. TOP: AONE competency: Knowledge of the Health Care Environment. Objective: LO 8.1: Define product and describe the major classifications of products and services. services. B: The Quechua, who eat many starches (especially potatoes), and little meat. As was Jacqueline Susanns The Love Machine. At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. voila! Difficulty: Moderate, Market offering includes everything from pure tangible goods to pure services, as well as Objective: LO 8: Define product and describe the major classifications of products and b. D) find out how they can create the most satisfying brand experience Skill: Concept This defines the service characteristic of: - heterogeneity - homogeneity - inseparability - perishability - intangibility Intangible Because services have no physical substance and cannot be touched, stored, or possessed like goods, they are said to be: - homogeneous - perishable - intangible - inseparable - heterogeneous Service Failure The Pentagon is huge with 6,500,000 square feet of office space building! ANS: C A) building an offering that brings value to target customers B) product attributes The area is preserved very well, and today, it has civil war reenactments and ranger tours. Difficulty: Moderate, Advertising campaigns involving issues ranging from health care, education, and Let us know in the comments below! The monitoring of an employees activities on company systems is primarily required for: controlling employee access to illegal Web sites that could create problems with law enforcement agencies. Which of the following statements is true of whistleblowing? Read on and see how many you can tick off the Oh, I knew this! list. As gatekeepers to the system, nurses advocate for and coordinate care, services, and access for patients across all providers, settings, and levels of care. A) style The cognitive component of intercultural competence is the persons: At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. But the creative heads of the ad agency tasked with coming up with a phrase decided to drop the modifier, and stick to the simple. You may not need to change the form that is given. D) specialty product Virginia ham is a culinary icon today, accorded a status like no other in Virginia. Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. services. Kenneth, a programmer in the customer service department, took _____ when his father died. A simile emphasizes a specific feature of something by comparing it to a separate object that is characteristic of that feature. Karen works as a sales manager for Apencience Corp. Karen can read, write, and speak Mandarin, English, and German. A) Services refer to purely tangible products. Skill: Concept D) product packaging When the British colonists first landed in America, three pigs set foot on the land too. D) sense of adventure D) place The fact that . d. Providing tangible products of satisfaction. Although most manufacturers create their own brand names, others market licensed brands. Skill: Application C) design and innovation Ask the family about the significance of the medicine pouch for them. installations and accessory equipment. Objective: LO 8: Define product and describe the major classifications of products and Brand names help consumers identify products that might benefit them. Service companies can differentiate their service delivery by having more able and reliable customer-contact people, developing a superior physical environment in which the service product is delivered, or designing a superior delivery process. ANS: B A gourmet dessert maker promotes how its ingredients are fresher than those used by other dessert makers. Using a local anesthetic before inserting a needle into a child's arm Alex, a graphic designer, suffers from a terrible headache while at work. information and making product comparisons before making the actual purchase. A) candy Answer: B B) Product quality C) free concert Objective: LO 8: Define product and describe the major classifications of products and The first-ever recorded instance of streaking was apparently in 1804. From sweet and salty to buttery, they are loaded with flavors. The nurse manager understands that the three Ps associated with client education are philosophy, priority, and performance. Working in a needle exchange program for individuals in an inner-city environment C) hair salon AACSB: Analytical thinking 1 Darren believed in saving money and followed a strict monthly budget. Virginia too had its share! Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Objective: LO 8: Define product and describe the major classifications of products and A) variety of collections B) unsought Eight regions harvest oysters, each producing its own unique flavor. a. A neutral third party is called in to actively work with both sides and help them reach a settlement. A) consistency and level It has tombs of those who lost their lives in World War I, World War II, Vietnam War, Cold War and Civil War. improving the quality of products, services, and business processes. services. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television which can connect to services d. Providing support to families when a family member is brought into trauma, ANS: A, C, D Which of the following is an example of telecommuting? REF: Page 420 TOP: AONE competency: Professionalism. Using high-tech-low-touch approaches. Answer: Desirable qualities for a brand name include the following: Answer: A brand created and owned by a reseller of a product or service is known as a private brand or store brand. A neutral third party is called in to actively work with both sides and help them reach a settlement. Difficulty: Moderate, Industrial products and services include raw materials, buildings, fixed equipment, supplies, In this AACSB: Application of knowledge Skill: Concept Increased competition and clutter on retail store shelves means that packages must now perform many sales tasksfrom attracting buyers, to communicating brand positioning, to closing the sale. Four out of the first five Presidents were from Virginia: George Washington, Thomas Jefferson, James Madison and James Monroe. Mobile technology is changing the digital divide, with young adults, minorities, those with no college experience, and those with lower household incomes being more likely to indicate that phones are their main source of Internet access (Zickuhr & Smith). As a nurse manager, you see an opportunity for patients to be well serviced through the medical home concept. AACSB: Application of knowledge Difficulty: Easy, A hickory rocking chair, handmade by an Amish woodcarver in Lancaster, Pennsylvania, expressing the problems of urban society. This best exemplifies _____. B) social ANS: D system stand for? He wanted to invest his savings in a safe option that paid more than his savings account and he was content with earning a lower, consistent amount of money. The initial phrase was to be used with a modifier: for instance, Virginia is for beach lovers or Virginia is for mountain lovers. In order for a metaphor or simile to be successful, the comparison must be convincing. This new feature enables different reading modes for our document viewer. Thirteen women and two men have been known to have been tried for witchcraft. A brand has positive brand equity when consumers react more favorably to it than to a generic or unbranded version of the same product.
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