alexa smartthings device is unresponsive

r/SmartThings . Before you go ahead and reinstall the application, we suggest that you first try force-closing the application from the app settings. Heres a step-by-step video on how to change the WiFi network on your Amazon Alexa device: Note: Most smart devices only work with WiFi with a 2.4 GHz band. My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. Or it can be virtual, which is more like a widget on a phone. Both of these devices will show up in the smartthings mobile app. Since Alexa only works with WiFi, your new smart device has to be connected to the WiFi too. It is excellent advice! Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running. Check your user manual to see what app you should download. It will adjust to the basic pitch and the frequency of the system. I hope youre feeling better! You will have to engage the unit from scratch, and that might just help you get a better response from the unit. This is caused by the SwitchBot - Alexa connection expired. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.) But Alexa remains unresponsive. Then we can figure out what steps you need to take, because I think you have mashed together a couple of different solutions for different use cases. Place your Alexa device in high areas or shelves. Again its not a bad idea at this point to plug out and plug in the device, to flush any cached settings. Check Twitter to see if there is an Alexa or Device outage! Ive checked online to see if the manufacturer is experiencing an outage. For this youll need to check your Wi-Fi router settings and look for features like AP Isolation, Client Isolation, UNPN. Disclaimer: You are responsible for your own safety. Ive been on calls for hours with Alexa support and more than not its a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. So, if your WiFi is unstable, expect your Alexa device to lag or become unresponsive. ** . . */ Thats why most people save this solution to be used as a last resort. Power went off and now she wont turn back on. Both the apps work fine. Meaning, your Alexa device can become unresponsive once your internet slows down. To check or change the WiFi network, first, go to the app setting. When you factory reset your Alexa device, all data and custom settings will be deleted. It may sound silly, but youll never believe how many users dont know about this feature. Wait at least 30 seconds, though I recommend waiting a full minute in case any cached settings persist. The lights always work fine through the Philips app so I dont think its an issue on that end. To start with, unplug the smart plug from the power outlet for 15 seconds and plug it back in. Unfortunately, there is nothing you can do when this happens but simply wait until the outage is resolved. As a result, the smart device will fail to connect with your Alexa device as well. The porch light had been in use for three or four months, the bedroom light for about a month. I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. See the FAQ. It says server unavailable. I just added a SmartThings button to my system. And thats ok. (If Alexa does see the physical button its because you messed up and gave it the wrong DTH instead of creating a separate virtual device. We suggest that you reboot your router to refresh the network connection and then try using the device again. Remove the smartthings button from your account. So, you will have to follow through with a reset. Same here. Note: Upgrading your internet plan increases your internet bandwidth as well. If all else fails, you can still try a factory reset of the device Alexa is trying to connect to. If a device Alexa is connected to is unresponsive, start by checking your home Wi-Fi. Power cycled several times It doesnt make any difference whether you have 2 or 12 or 51. Brand-new devices that are unregistered are considered non-existent. How to change or update WiFi network on Alexa app. The ST button natively supports those 3 conditions. It works very smoothly. You can do that by soft resetting your Alexa device. ok.). Check if the WiFi network matches the same network connected to your Alexa device. Under the Reset Settings menu, select the Factory Reset option and select the selected option. All that you need to do here is to remove all of the power from the unit and then power it up one more time. Thanks in advance. Whisper mode allows users to talk to Alexa while whispering. Want to know more about this website and me? Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy. Its becoming an every day pain in the butt. And all you have there are two different DTHs added to your library. All rights reserved -, 1. But thats all the choices youve got. The companion app acts as a bridge between your smart device and WiFi network. github.com THIS BUTTON PUSHER USES A SwitchBot Hub, WHICH ILL SOON TRY TO INTEGRATE INTO MY SYSTEM. You can refer to their respective user manuals for that. Then you must be familiar with the wake word.. Well, have you changed your WiFi password? Continuing on, the next roadblock is trying to find a DTH for the ST button hardware. Even if you do run into issues, there is a good chance that you will be able to fix all of these errors yourself. Prevent WiFi interference by moving certain devices away from your WiFi router. So, make sure that youre using WiFi with a 2.4 GHz frequency band. Then, connect with the correct WiFi network. Ensure that Alexa is working in the Amazon Alexa app. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. I almost got to a clean slate. If the device is battery powered, verify the battery is inserted correctly. If the device doesnt respond, then the problem is not with Alexa but with the actual device. And this firmware updates from time to time. I was curious if it would pair with my Echo Show 8 that I am now using. Trying to delete that smart app in the ST Web page of My SmartApp gives an error message that the app is being used by one or more people. But we cant Use a smartthings button as the trigger. You could even set it up so that a single click set the volume to setting 3 and a double click set the volume to setting 5. How can I do it myself?. Just sayin. 16 easy ways to fix unresponsive Alexa devices. Im getting pretty tired of Alexa refusing to work with things. Lets take a look at the best ways to fix an unresponsive Alexa device. To turn it on, press the button. It should respond now. Thank you for your help! To power cycle, you simply turn off your device completely and remove the plug from the outlet. My device is already set up, and it is powered on. Newbie here. I succeeded in having the button show up in Alexa, but it wouldnt function. Confirm the connected device has power, 3. With this, users can control their smart devices more easily using Alexa. When the app crashes, your smart device may fail to communicate with your WiFi network. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. You can go to your Alexa app and try disabling and then re-enabling smart home skills. You will need to provide permission to link again. With my ST Button approach, it was gonna be: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Selecting specific alexa can now talk to enable doorbell can turn on ios or camera. Were talking about the handheld remote for the echo device. Sometimes recycling the lamps, sometimes rebooting the Echo, once disconnecting Wiz from Alexa and reconnectingbut its always something. Alexa skills are smart device apps or features inside Alexas system. In fact, this thread reminded me that I have one stuck magnetically to the side of our refrigerator. After that, you can add them again to the Alexa application and then try issuing voice commands. SEE PIC. But, today, Alexa stopped responding to that!. Trying to get two devices from different manufacturers to talk to each other can be very frustrating. Then, select Network Settings or similar. #2 CONTROL A SwitchBot Smart Switch Button Pusher TO TURN ON THE EXISTING COFFEE MACHINE THAT MY WIFE LOVES. I talk a lot about turning things off and on again. It looks like the Tuya / Smart Life cloud service had an outage for a number of hours on the 10th of June which was the problem. I experienced the same problem. Scroll down and select "Device Settings.". As a result, Alexa cant control the device as the smart bulb needs constant power. And Alexa can only detect it once your new device is connected to a WiFi network. + Alternatives, (2 Steps) How To Get Alexa To Whisper [2023 Guide], Alexa Not Talking Back: 11 Causes & Ways To Fix It (2023), (13 Fixes) Alexa Not Responding But Lighting Up [2023]. This is a very popular use case. Select "Settings" from the menu options. Its what you call Alexa to wake it up. Most smart devices use WiFi to work and communicate with other devices. You can get rid of some of these errors and speed up your device by upgrading its firmware. These bugs can cause the apps system to freeze and prevent receiving new data. (Other than complaining directly to the manufacturer!). I gave you an eBay link for one. It cycles through the blinking and the colors but refuses to pair with Alexa. I have no idea what protocol Alexa and Ring use. Your home network might be inactive or unstable, causing connectivity problems between Alexa and the device in question. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. TRIED TO SET IT UP. I DONT HAVE AN original DTH. Who did you buy it from, can you return it? Its a brand new virtual device. If it is, remove Alexa from your Linked Services in the SmartThings app's settings before re-adding. I can control all of my Hue that are linked to the echo and not through smartthings. . Find many great new & used options and get the best deals for Amazon Alexa Voice Remote Control for Echo and Echo Dot at the best online prices at eBay! However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. Try unplugging the device from the power socket and waiting for 30 minutes before plugging it back in . She could see it, but said it was unresponsive. Remove the battery for 30 seconds, and . 5. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. Otherwise, the issue will be out of your hands, and you will not be able to get any response from the device. Now we have a device that is visible to both smartthings and Alexa which can be used in an Alexa routine. same issue with Phillips bulb, worked fine for almost 1 year then became unresponsivemight just switch to all smart plugs. Tip: Buy directly from Amazon to ensure that your smart hub is Alexa-registered. Disabling the skill unlinks your Alexa and Manufacturers accounts. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. This has worked for me before where the manufacturer made changes to the apps authentication requiring an account relinking. Next, check if the power outlet has a charge by using an outlet tester. From there, you can go about adjusting the configurations to personalize the system. If one day your Alexa device stops responding, check first if the whisper mode is on. Is Bluetooth Better Than 2.4 GHz? So I used two device handlers. So, only do this as your last resort. Please follow the instructions below to renew the connection. I usually check Twitter to see if other people have encountered the same issue and if there is any ETA on when services will be resumed. Sounds ridiculous, but you wont believe how common a mistake this actually is. capability "Actuator" ME TOO! Alexa Isn't Controlling Smart Home Devices; Connect Smart Home Devices to Alexa; Connect Zigbee Smart Home Devices to Alexa Using Your Echo with a Smart Home Hub; Create Smart Home Groups for Alexa; Use Your Echo Device as a Bridge for Ring Smart Lighting; Remove Smart Home Devices from Alexa; Set Plugs or Switches as Lights in the Alexa App I was finally able to fix it by removing the device in the Kasa app and reinstalling it. On Android you can do this by holding the app icon and hitting Uninstall. I bought a shark robot vacuum & Alexa recognizes the device but thinks its powered off & unresponsive. Look for the skill or device in question. Below are the steps Ive taken to troubleshoot the problem which will hopefully help you to get your connected smart home devices back up and running. (SCANNED QR CODE, CHOSE HUB AND KITCHEN AS GROUP) After about two hours of uninstalling and re-discovering each of them, they worked for about 24 hours before it happened again. * for the specific language governing permissions and limitations under the License. My WiFi connection is stable. So, be sure to ask the assistant to learn your voice. If you want to stop Alexa from whispering, disable the whisper mode. Tap "Amazon Alexa.". JD: From your description, I dont understand which one Alexa has discovered. I have 4 echo devices on my network. A lot of apps rely on cloud services which can go down from time to time. If you answer Yes to all the questions, your smart hub is not compatible with your Alexa device. Orange light: set up mode/connecting to WiFi. Interferences, excessive noise, and dampening materials around the unit can create a ton of issues in the long run. WiFi routers and most smart devices have a 2.4 GHz frequency band. When you mute the microphone, Alexa stops listening to you. All of my devices became unresponsive at once with Alexa. Smart Home Perfected is a trading name of Origin8 Tech Limited, Company Registration 641137 / Tax Registration IE3593594BH, Smart Home Perfected 2019 - 2023. Disconnecting not-in-use devices can also save data. I remove them from the Alexa app and add them back through discovery however the majority of the time Alexa still cant connect. However, errors do happen. Note: I find it best to use the Alexa app as opposed to the Alexa web interface, as not all features and settings are supported online. * capability "Contact Sensor" It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. There is usually a section within the manufacturers app where you can see the current version of the device's firmware and if any updates are available. If it's cranked all the way up, lower it. I entered the Alexa app, and tried to Discover New Devices. Echo routines do give us the ability to set device settings and one of the options is to change the volume. I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. Brian. So for now, lets just call it zebra. Zebra is a virtual contact sensor. You can do this exactly as described with webcore, but to make it even easier, there is a DTH (The one you already had from pierron) which is amazingly both A virtual sensor and a virtual switch. Then, enter the smart hub brand or model on the search bar. So, download the manufacturer app. The device will show a microphone turned on notification, and Alexa will start responding to voice commands. Google has its own speed test in its search so by clicking that you can see what your internet speed is. Both of my Sengled smart bulbs became unresponsive at the same time. As in point 3, Ive previously restarted both the device as well as closing and re-opening the app which sometimes works. The device can be physical, that is something you could actually hold in your hand. It stopped working and nothing I do to reconnect it is working. But it doesnt respond. The one remnant I cant delete is the SmartApp I guess I set up. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. Now go to the App Store or Google Play, find and install the latest version of the app. But you can refresh Alexas system. Thats when we say that Alexa can be used as a man in the middle integration. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. If youre eager to use Alexa to control all smart devices, replace your smart hub. A device is something that will show up on the things list in the smartthings mobile app. Ill be honest, by far the easiest way to do this is just to buy an echo remote. Even after reinstalling the application, if youre not able to get your SmartThings devices working, then you should try removing all the malfunctioning devices. This mode is convenient at night or when you have toddlers at home.

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