The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. We see that youre on the North America site but appear to be outside the U.S. and Canada. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. year on all product, battery and chargers. A community dedicated to helping people with advice on personal home improvement projects. I asked if she was calling to help me and she replied You havent said anything. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. When requesting warranty service, you must present the original dated sales receipt. endstream
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if (!browserSupportsAllFeatures()) { Well the battery stopped working on the lawn mower after less than a year. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E &
Patented battery technology delivers gas power and performance plus longer run times. I wont buy another Ego product. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. EGO lasts longer without needing changes. What would you like to do? 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.pa rentNode.insertBefore(j,f);
Click OK to update your details. Our batteries and chargers are backed by an industry leading 3-year warranty. Companies can ask for reviews via automatic invitations. I wish I never bought EGO product. This company is truly a joke save your money, energy and time ! EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. For the best experience on our site, be sure to turn on Javascript in your browser. 2 years with registration completed within 90 days from date of purchase. the warranty registration was also completed. It took some talking to get the rep to agree to replace my defective head. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. For some reason he asked for the serial number of the charger that came with it. The manager at Lowes opened 3 boxes until he finally found one that had the battery and charger. The first time, I was on hold for about an hour. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. So beware if you try to take them up on their "5 year" year warranty. Sign up to hear about new Commercial Series tools and innovations. The store will not work correctly when cookies are disabled. Support is horrific. Called back a second time and did not get through after another hour. Don't buy their products. or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The shop is only open 8-4 weekdays with no weekend hours. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. var xmlHttp = new XMLHttpRequest(); %PDF-1.5
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There was no reply so I said Hello. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. The proof of purchase (invoice / receipt) needs to be presented when returning the mower. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. After 30 minutes of inane questions I was told that I need to take it to a repair shop. The replacement product or part or repaired product will be made available for your collection at an address nominated by Chervon. EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. My wife just laughs at me even attempting to get a reply on the phone. For online customer service requests, please email support@egopowerplus.com.au. Check out our library of quick how-to videos. If you already registered an EGO product, you can log into your account and view your product details.
Though everybody that I spoke to said "it's normal" to take this long. xmlHttp.setRequestHeader('Content-Type', 'application/json'); Be the first to know about new products, innovations, and offers. Try this for an hour. I bought a zero turn mower and its dead less than a year after purchase. View Details. Nobody answers customer support unless your lucky. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. are excluded. 3 years warranty without registration. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. Didn't call me back when promised. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Details; Allow Cookies; Disallow Cookies have purchased it from an authorised EGO Power+ Dealer. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Waited two weeks, had to call back again, and no one had done anything. IMO: Warranty is with product. Impossible to get thru to customer service. If you register your product, we'll have your information on file when you call us with a question or warranty issue, making the process even easier for you. WebFont.load({
Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Claims under the warranty must be made within the warranty term. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. to zero turn riding mowers. families: ['Karla', 'Roboto', 'Source Sans Pro']
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They never answered. Spent a fortune on various Ego tools and the chainsaw stopped working. Experience With EGO (Lawn Tools) Customer Support & Warranty. Cannot find a repair place nor can Ego find one. Scan this QR code to download the app now. JavaScript seems to be disabled in your browser. LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is warranted against defects in material or workmanship. industry leading 3-year warranty.
A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. var js = document.createElement('script');
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You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. In my most recent encounter I have requested a call back several times. Warranty for commercial use is 1
100% satisfied with how EGO honors their warranty. This warranty does not cover parts or consumable accessories subject to wear & tear during use. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. The repair facility they sent to? I loved the EGO lawnmower I purchased, at first.
If you register your product, well have your information on file when you call us with a question, making the process even easier for you. %%EOF
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hbbd``b`@`B W We see that youre on the North America site but appear to be outside the U.S. and Canada. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. This warranty does not cover normal wear and tear, misuse
This deposit is refundable when the repair service is deemed to be covered under warranty. });
The store will not work correctly when cookies are disabled. Chervon New Zealand
I told him I have no idea where it is, probably in a storage unit or lost in our move. EGO will offer warranties of five years on mower parts and three years on the battery. Ive never had a a battery go bad from any other manufacturer. This offer is non-transferable and applies only to the original purchaser. He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. console.error('Failed to load polyfill script ' + src); Our batteries and chargers are backed by an
One dead boy in a nappy. Over one hour waits. Archived post. endstream
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This has been the most grueling process ever. After multiple tortuous calls to customer service they finally agreed to replace them. All rights reserved. We stand behind our products, so please call with any concerns or questions. (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ':
&& ('objectFit' in document.documentElement.style); This warranty applies only to the original purchaser at retail and may not be transferred. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Full terms and conditions are available upon request. One had power, one did not. Email:
I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. After looking online it is apparently common for the string trimmer motors to just give out. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. Their support was quick to get on the phone and it was painless to create a warranty case. part of my choice to go with ego for my mower was that the $500 battery was covered by a 3-year warranty. The store will not work correctly when cookies are disabled. 2 weeks of on hold, nobody answers. '&l='+l:'';j.async=tru e;j.src=
Defective product will receive free repair. Be the first to know about new products and innovations. It's not like it had to be shipped cross country. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. Called the warranty number on Thursday. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. I didn't have any way to see a status on my warranty claim. ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. When I answered a woman said Ego Customer Service and nothing else. So I did. support@egopowerplus.com.auPh New Zealand; 0508 000 346. (b) Online product registration and . ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? Be the first to know about new products and innovations. * For defects caused by material or manufacturing fault. 4i%{A7Q~IIL) Y#2d@>D M'W4@x4m@?E4MUF v(E2Qi
CL}. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. window.lazySizesConfig = window.lazySizesConfig || {};
Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. The message is very annoying. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. for product details and side-by-side comparisons. Home Depot rep told me I should have taken the item to
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ego warranty australia
ego warranty australia
ego warranty australia