Once the person sharing their screen grants your request you will see the Remote Control window open. If the share screen becomes active after you have disabled the extensions, you can try enabling them one by one until you find the culprit. Unable to share screen or application in the Webex Meeting The share option is greyed out Unable to share content in my meeting This article covers basic troubleshooting steps for sharing content in Webex Meetings and data to gather before contacting support. The audience continues to see the full shared window.]. I have experienced this problem several times - when it happened to me this week, I uninstalled Webex from the program and features menu, then ran the Webex uninstaller file and restarted my laptop to fix it. Does it make a difference if you are the host? Check for software updates 2. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. -Manali Dongre, ProductManager. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Check your internet connection and ensure you have a working and active connection. 1. It's covering up my content. The choice is yours. Make sure that you have enabled the sharing feature. Make every call count. If youre experiencing problems with screen sharing, or if your computer doesnt support advanced screen sharing, switch to classic screen sharing during the meeting or event. If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. Their approach is different from that of Microsoft Teams or Zoom and they offer fewer options that dont offer as good an experience for the presenter and meeting attendees. If you are having troubles fixing an error, your system may be partially broken. Welcome to the Webex Community. Please make sure to add the host to the invite so that they can have it on their calendar as well. Not only does the quality of videos improve, but any animation that has movement or any Morph transitions improve dramatically as well. Disclaimer: Do let us know if you have been able to resolve this issue in the comment section below. If another application is partially covering up part of the application you are sharing, that portion is greyed out for the attendees [Late 2020 update: With the new version of Webex, a non-shared window on top of a shared window does not cause that part of the shared window to be greyed out.The audience continues to see the full shared window. If you have any browser extensions enabled, try disabling them and then restarting your browser. Did you get the answer? You may want to consider the option to have notes on a tablet beside the screen that has the slides full-screen in Slide Show mode because the slides will be larger for the attendees. from the menu options. Restoro has been downloaded by 0 readers this month. Unable to share the screen in a meeting on Mac. If you get a warning message about the resolution being reduced, I have found that you can safely dismiss it as the quality appears the same in my experience. When sharing an application, you need to stop sharing that application if you dont want the attendees to still see it. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Sometimes the issue occurs due to outdated software versions. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. Open the Webex app and check that the problem has been resolved. Click Start Scan to find Windows issues that could be causing PC problems. If not, one of us should so that it gets fixed. Make sure your device is selected from the Microphone dropdown menu. 2. Hopefully, one of these solutions has been able to fix the greyed out share screen on Webex. Video This shows in their sharing approach. Clicking this, will display a . Trying to figure out why sometimes during a webex session, the Share Content is greyed out not allowing me to share my screen or any windows to other participants.Any ideas? Check your internet connection and ensure you have a working and active connection. He has written ten books and over 600 articles on the topic of effective presentations and his ideas have appeared in publications around the world. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. For example, heres how to update Microsoft Edge to the latest version. Dave is one of fewer than ten people in North America recognized by Microsoft with the Most Valuable Professional Award for his contributions to the Excel, PowerPoint, and Teams communities. If you have any browser extensions enabled, try disabling them and then restarting your browser. You can minimize this view and drag it elsewhere, but it does not completely go away. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Why is the share button greyed out in Webex? You can also screenshare from your Webex Meetings desktop app when connected to a Webex device. Click on this caret to open the menu. The application sharing is not window based. I Have an issue with my event, when I sharing content or applications . Check your Systems Preferences > Security & Privacy > Privacy settings. He has written ten books and over 600 articles on the topic of effective presentations and his ideas have appeared in publications around the world. more. The attendees will see a blank area of the screen where the PDF is displayed and see your cursor move as you scroll through your notes but Webex doesnt offer any better option. View with Adobe Reader on a variety of devices, View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone, View on Kindle device or Kindle app on multiple devices, Known issues and limitations for Webex Scheduler for MIcrosoft Outlook, Enable shared folders and shared mailbox scenarios in an Outlook add-in, Schedule meetings for another host in Microsoft Exchange with the Webex Scheduler. iPhone or iPad devices. The button is in grey and inactive. Webex was built when the model for sharing content during a web meeting was to share your screen or dont share at all. 2023 Cisco and/or its affiliates. work you do, not where you do it. get work done. Unable to Share Screen / Application in a Webex Meeting Troubleshooting Tips : Browser settings If youre using Webex on a browser, it is possible that your browser does not support sharing screens natively or some extensions are blocking the feature. For example, heres how to update Microsoft Edge to the latest version. You select the file from a file explorer style window. The meeting is private If your meeting is not yet public, the Share button will be greyed out. The all-in-one app to call, meet, message, and - edited His focus is on helping corporate professionals visually communicate the messages in their data so they don't overwhelm and confuse executives. Panels for booking rooms, advanced microphones, and In your Teams meeting window, select More options > Settings > Device settings . This can allow you to use a PDF of your notes on the screen beside the PowerPoint window (article on using this method in Zoom). 1 2 comments vtbrian 3 yr. ago Are you the host in these cases? Outdated app If youre not running the most recent version of Webex, you may be missing out on important updates needed for the program to function properly. Webex also offers an option to share a file that is not open already. Log out and log back into your Webex account. During a meeting. As the cursor moves, the attendees see it moving. Cookie Notice Webex sharing Grey screen on attendee view. connecting the customer journey and workspace. After all WebEx permissions are enabled you will need to close and relaunch Cisco WebEx. If the share screen becomes active after you have disabled the extensions, you can try enabling them one by one until you find the culprit. Select Share in the control bar on your screen. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. The reason this happens is due to a limitation with Microsoft Exchange and Windows Outlook clients where web-based add-ins like Webex Scheduler are not supported in shared calendar scenarios. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. You can minimize this view and drag it elsewhere, but it does not completely go away. A few basic checks before moving on to the advanced troubleshooting could help remedy the situation: Check your internet connection and ensure you have a working and active connection. ; Click on Program Settings.The list will take a few seconds to populate. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. This is a different approach to switching what content you share with attendees in a meeting. Cause: The issue is caused by security permissions on Mac. The Advanced Sharing window appears. This is your home to ask questions, share knowledge, and attend live webinars. How do I fix the greyed out share screen on Webex. Check the box share this folder and click on permissions. Next, you need to type in a share name. the first best-of-breed suite for hybrid creating customer delight. If your mic isn't in the Microphone dropdown menu, unplug and plug it back in. Webex by Cisco is one of the legacy web meeting platforms and that shows in the options they offer presenters for sharing PowerPoint slides during meetings. 07:50 PM. If not, try uninstalling and reinstalling Webex Meetings app again. You may also come across an error where the Webex microphone is not working, so feel free to check out our guide on the same. Customers Also Viewed These Support Documents. They were grayed out for us all, then I went into the admin center and created a policy to allow video and screen sharing, and it fixed the issue for my coworker, but not the rest of us. When you use a shared calendar and schedule on behalf of (SOBO) another user in MicrosoftOutlook for Windows, the Webex Scheduler Add-in button is grayed out. All rights reserved. All-in-one room devices for video meetings, digital whiteboarding, and content share. Privacy Policy. Reason. In other instances, you may find that Webex is still using your mic even after the meeting, so visit our guide for some helpful tips to stop this anomaly. In other instances, you may find that Webex is still using your mic even after the meeting, so visit our guide for some helpful tips to stop this anomaly. @jana.pilarovaYou did check if this feature was disabled by the host (or by the Webex-Admin) by mistake in the meeting-options?You are using the "real" Webex-Client - not the Web-Interface or just a ChromeBook?The Webex-Client used is up to date?In rare cases forum-members reported that disabling HW-acceleration (Webex-Settings) helped to remove graphics issues.. Log out and log back into your Webex account. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. On the right is the Host computer and on the left is the attendee view. Additional features, storage, and support If another application is partially covering up part of the application you are sharing, that portion is greyed out for the attendees [Late 2020 update: With the new version of Webex, a non-shared window on top of a shared window does not cause that part of the shared window to be greyed out. Windows not restarting issues can be caused by broken system files, but you can take immediate action if facing this problem. bars and smart multi-screen video conferencing for every Webex allows more than one application to be shared at a time because it is just making more of the shared screen visible to the attendees. I've tried re-installing Office twice and I just now uninstalled and reinstalled Webex. The pop-up will close and you will now be shown the application features that you can alter. Click Repair All to fix issues affecting your computers security and performance. Let teamwork thrive. To avoid the screen sharing option graying out, start a voice or video call with the person first before sharing your screen. After installation, simply click the Start Scan button and then press on Repair All. You can display the slides full screen in Slide Show so the attendees see a full screen slide and scroll through the notes on the tablet when speaking. Because of this, the Webex Scheduler Add-in appears grayed out when SOBO another user's calendar. In the Add menu, sort by Recently Used.Chose "Cisco Webex Service" and then click Add Selected Program.The pop-up will close and you will now be shown the application features . I suggest you use this mode all the time as it will make any movement in your PowerPoint presentation appear smoother to the attendees. For more information, please see our 08-04-2020 Screenshare wirelessly to a Webex Device via Proximity. The EnableP2PDesktopShare parameter controls whether IM-only screen shares are available. App conflict If you have another similar app that is running at the same time and using your webcam, Webex may not be able to share the screen. Select share with. For example, heres how to. Guiding you with how-to advice, news and tips to upgrade your tech life. For instance, if you start a Webex meeting right now, then share a browser window, resize it so it's really small, then check the drop down view that allows you to see what others are seeing, do you still only see the browser window or do you now see that grey background too? Disable browser extensions 3. 1. How do I fix the greyed out share screen on Webex? But when it comes to sharing your screen, you may encounter a problem: the Share Screen button is greyed out. Reported the problem already twice, but no answer from Cisco Trying to search for any help, but not successful. When clicking the Share button, other participants only see a blank grey screen. Cisco Webex Events. If the person sharing their screen wants to take If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. SPONSORED Share individual files or documents, such as a specific Word doc or PowerPoint. 1. If you want to share your slides in Slide Show mode with the slides full screen and you cant see anything else on the screen, the best option is to share your screen when in Slide Show mode. Do let us know if you have been able to resolve this issue in the comment section below. This is your home to ask questions, share knowledge, and attend live webinars. Cizik School of Nursing Page 5 You will see the Request Remote Control window pop up once you have sent the request. Sharing your screen in Webex meetings is a great feature that makes it easier for your team to collaborate during a meeting. Additionally, the meeting does not appear on the Host's Outlook calendar. Some hosts may not allow others to share without giving them the presenter role. From the bottom of any WebEx meeting screen, the fifth icon from the left, resembling a human figure, is the "participants" icon. Screen Sharing Option is grayed out. more. What do you do if you don't have a second display? Get more answers to your virtual presentation questions here and get updates of new articles and videos here. If you are unable to upgrade at this time, the provided workarounds can be used to SOBO a shared calendar: Note: If you schedule meetings for other hosts this way, the meeting invite appears to be from you instead of the host you scheduled the meeting for. IM-only screen share is a one-to-one client-to-client screen share over Remote Desktop Protocol (RDP). Name * If youre using an older version of your browser, note that some older browsers may not work well with Webex and require the latest version to function optimally. work. Please go to MS Teams online https://teams.microsoft.com 3. It is the Active speaker's box and part of the "you're sharing PowerPoint" box. Follow the steps below to allow permission: Select Apple icon in the top-left corner. If you forgot the close the application before beginning, close Webex and reopen it to have the altered settings applied. This seems to be an issue with certain browsers where extensions arent playing nicely with Webex. This occurs for every meeting. The meeting is private If your meeting is not yet public, the Share button will be greyed out. Cisco Webex Meetings. Share the screen with the Slide Show on it and the attendees will see your slides only. By default, Windows 7 uses the name of the folder as the share name, but you can change the name by typing a new name in the Share name . Cisco Webex Device. Email * In 2020 it has not happened at all. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you have experienced such issues, this article will show you how to fix this issue so that you can share your desktop screen in Webex meetings again. All other sharing methods will have limited functionality. Sometimes the issue occurs due to outdated software versions. This usually happens when you try to share a screen with someone linked to you. You can start Cisco Webex Screen Share using one of the following methods: Right-click on a contact in the hub window and choose Share screen.. from the menu options. These problems with Webex can make the share screen difficult to use and make you think that it is not working. - edited Based on the Microsoft Documentation Shared Folders and Shared Mailboxes, Microsoft is currentlyin preview to support web based add-ins for on-prem exchange. I was in a meeting with someone this morning and her WebEx windows were blocking the screen. The host has disabled sharing If the meeting does not allow sharing of content, you cannot share until the host allows you to. . If youre using an older version of your browser, note that some older browsers may not work well with Webex and require the latest version to function optimally. After that, you will need to make sure that there is a checkmark next to "Cisco WebEx Meetings" under the "Microphone", "Camera", and "Accessibility" permission settings. Scan this QR code to download the app now. Do let us know if you have been able to resolve this issue in the comment section below. Introducing How do I fix the greyed out share screen on Webex? You can try updating your software to see if it fixes the problem. Try restarting your computer. Dave Paradi has over twenty-two years of experience delivering customized training workshops to help business professionals improve their presentations. ), as soon as you select the "Share Content" . Thanks for response, yes I'm using Event centre and this exactly is video window webex app . Still having issues? This uncertainty rules out this option in my mind. Check for software updates 2. Because Webex uses the screen sharing approach, you may want to consider whether you want to use your desktop as a canvas as explained in this article and video. When sharing content, you can choose to share your screen, or just share a specific application (Word, Excel, PowerPoint, etc. It works but is a hassle. SPONSORED Intelligent collaboration devices for every desk. (The Webex documentation on sharing content in a meeting is here if you want to learn more about the options.). These instructions are for the Webex app on a computer. Check for OS updates Webex is a powerful video conferencing tool for collaboration. However, sometimes the share button may be inactive because of a glitch with the program or an outdated version. drmacinyasha 3 yr. ago Fix them with this tool: If the advices above haven't solved your issue, your PC may experience deeper Windows problems. a. Type This PC in the search bar and hit enter. The "share" button is not active, on all sides (all participants) sitting in different places (offices) and cities experience the same problem. Outdated OS If your Windows is not up-to-date, it may not meet the current system requirements of the latest Webex version. The downside is that Webex puts the meeting controls at the top of the Slide Show screen because it is being shared. If you dont need to see any notes, share the full screen Slide Show. Please review Microsoft's guidelines within the article to update Exchange and/or the Outlook client to be on a supported version to use add-ins in shared calendars. I have the same issue, when im the host i can share my screen or content without problems, i mean, attendees dont see any gray area, but if Other person share grays areas appear. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Dave is one of fewer than ten people in North America recognized by Microsoft with the Most Valuable Professional Award for his contributions to the Excel, PowerPoint, and Teams communities. Sometimes Webex permissions can be limited by corporate policies or security software installed on your computer. How do I fix the greyed out share screen on Webex? From the Properties window, Click the Advanced Sharing button. If this is the case, then make sure that your organization gives you permission to share your Webex screen before making an attempt again. Choose Communicate and select Share screen. When I as the host shared content, she did not see greyed out windows on my screen. We use advanced screen sharing to prevent crosshatch-patterned windows from appearing for others where meeting or event panels are open on your screen. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. These problems with Webex can make the share screen difficult to use and make you think that it is not working. Webex is a powerful video conferencing tool for collaboration. You can also specify segments in the recording, much like tracks on a CD, so that you can quickly navigate to a specific point during playback. After that, you will need to click on the lock to save the changes. You have complete control over what and when you share. The "share" button is not active, on all sides (all participants) sitting in different places (offices) and cities experience the same problem. Not you? the grey box on attendee view when every top-up of webex app appears like taskbar(sharing mode ) , polling. With Webex Meetings you can choose exactly what you want to shareno more, no less. In the sharing dialog, select the option in the top left corner to Optimize for motion and video. Hello! Save information for future commentsComment, Routers Compatible With Windows 10 5 Best Options Of 2023, Sharepoint Edit Web Part Not Allowed How To Enable It. Start a whiteboard and draw your ideas, for all to see. WebEx Mac version share controls greyed out - Cisco Community I just got my new MacBook Pro and installed WebEx. Please do a screen share. Training for Virtual & Hybrid Presentations, Customized PowerPoint Presentation Courses, Advice and training for PowerPoint sales presentations, Presenting Financial Information Visually in PowerPoint, Latest Annoying PowerPoint Survey Results, Customized Excel Chart Training Workshops, answers to your virtual presentation questions here, get updates of new articles and videos here, create a ghost second screen as I explain in this article, article with options for adding an additional screen. Webex powers a new Several users reported that they were unable to share their screens using online meetings and web conferencing apps (such as GoToMeeting, Zoom, Cisco Webex, Microsoft Teams, Goole Hangouts or Skype). They further stated that the problems started after upgrading to the latest version of macOS. Because Webex uses a screen-based approach to sharing, the best experience for attendees is when you share your screen, not an application. You can try updating your software to see if it fixes the problem. You may occasionally come across a grayed-out screen sharing option. Some users with an NVIDIA graphics card may experience screen tearing within their Webex window.
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