Thank you so much. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Very impressed. The customer service and product quality at Chronomics have really pleased me. Call us on 0203 451 2688 or visit one of our expert Travel Advisors find your nearest TUI Store, Our top deals tailored to you, straight to your inbox >Sign up for offers. submit comment. I then sent the tests back (unused and tracked by the Royal mail). The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. They are also very knowledgeable about their products, making it simple to discuss what you want or need with them. I can't thank you enough in advance and I'll look forward to speaking with you soon. All Chronomics communications were great, and all testing procedures went very well the day before our cruise. I'd be more than happy to look into a refund request for you and resolve any ongoing concerns you may have with your order. TUI Store Finder | Find Your Local Travel Expert | TUI.co.uk Please contact our customer experience team in the event of device malfunction or invalid results as you may be eligible for a replacement. . I ordered my fit to fly tests weeks in advance of my trip. I purchased the lateral flow tests. Have an enjoyable cruise! 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Our expert travel professionals across our UK stores are ready to help you find the perfect holiday. Their goal is to analyze biological samples and give actionable information to help you make decisionsabout anything where knowing more about the unseen is important. View Confirm you are entering the correct details. HQ Phone +44 7970727222. And, its not just TUI holidays on the cards either. How to Contact Us - Help Center Reply from Chronomics. I emailed chronomics to advise that the test was sent incorrectly again. Ours is 5 minutes, personalized, and technical. I have emailed directly and also numerous times via the contact form on their Website with not even a acknowledgement from them. Please be sure to enter any letters in your Kit ID in Capital letters. We will definitely use these guys again! I'm so sorry to hear of the issues you have experienced, and can assure you our intentions are to always give the best customer experience, and I am sorry this hasnt been the case in this instance.I can confirm, looking at your recent contact with us that the issue has been rectified, however I have sent you a follow up email with further information regarding the circumstances of your query to help you further.Wishing you all the best. Do not send your sample back with any notes with your personal information on, or notes explaining that you cant register your test. Find contact details for 700 million professionals. Privacy Policy - Chronomics The x-axis represents the confidence score multiplied by 100, and the y-axis is the count of the predictions in log-scale. If you could come back to me, it would be greatly appreciated. Also speaking to a robot was not at all helpful. I haven't got my test result yet, what should I do? - Chronomics Read Customer Service Reviews of chronomics.com - Trustpilot Hi Mrs Ryall, Thank you for your feedback. Chronomics, Ltd. Management Team | Org Chart - RocketReach "It feels like they have stolen my money and done a runner.". Eventually found a TUI emergency number where a kind lady issued new bar codes and then all worked. Chronomics, Ltd. - Overview, News & Competitors | ZoomInfo.com When TUI holidays are not available, we will sell other well known Brands. I had to email their support email as the contact form doesn't have the appropriate options to select. Search over 700 I have sent a request to your email asking for your order details so we can look into this further for you, if you could come back to me, I would be very grateful. 18,070 likes. I'm so sorry to hear of the issue you had when trying to locate the barcode. Our tests are also fully UKCA and CE marked in accordance with UK and EU health, safety and environmental guidelines, and we are partnered with various providers who are FDA approved. Checking out your company online I found the same story from many other customers of yours. A number of transformations like rotation, rescale, and brightness were performed to generate 9,000 synthetic images. Again they received and signed for them. Tom Stubbs email address & phone number | Chronomics, Ltd. Chief We know its confusing and hard to keep up with so we recommend checking the UK Governments Foreign and Commonwealth Office website for the most up-to-date advice and restrictions for the country youre travelling to. So whether you want to sail around the Caribbean on a Marella Cruise, or travel along some of Europes world-class waterways on a TUI River Cruise, weve got you covered. Once youve got one, confirm it with us and well automatically generate a certificate to travel in your Chronomics online dashboard. In line with Chronomics returns policy on their website.The parcel was received and signed for by chronomics. Covid-19 Testing Kits - Chronomics EXCLUSIVE Brits with holidays booked with TUI have found themselves receiving testing kits from Chronomics that they can no longer use after their trips away were cancelled. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Chronomicss platform enables providers to seamlessly implement at-home diagnostics at scaleall without sacrificing efficiency or accuracy. You hide behind emails no phone number to contact you dont answer emails just appalling. I'll be sure to pass on your feedback to him. ATOL protection does not apply to the other holiday and travel services listed on this website. The Chronomics contact (Ryan S.) was prompt, patient, and extremely helpful in guiding me through . Couldnt find the code - after 9pm ins of searching and inputting wrong ones we opened the cassette and finally found it. I have requested more information regarding your order with us and I'd be happy to help resolve any ongoing issues. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. With the increase in the number of tests and users, it quickly became impractical to manually verify if the reported result matched the result in the picture of the test. 5 free lookups per month. Hi,Thank you for your feedback.I'm so sorry to hear of the issue you had when trying to locate the barcode.I am glad to hear this did get resolved, but if you need any additional assistance, please let me know by replying to the email I have sent requesting your order details with us.Again, my deepest apologies for any inconvenience.Wishing you all the best,Deborah,Social Media Department. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Chronomics Emergency Contact Number. Mobile Number (***) ***-**** Engage via Mobile. Just use our holiday budget calculator to give you a guide! Chronomics, Ltd. contact info: Phone number: +44 7970727222 Website: www.chronomics.com What does Chronomics, Ltd. do? Fit-To-Fly COVID-19 Test for TUI | Chronomics Chronomics is funded by 3 investors. The services, bio-infrastructure, test kits and test results are not intended as a substitute for any medical advice or professional judgement of health status. Trying to resolve this on line only led to going round in circles. 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. "I contacted Chronomics for a refund, this was over 2 weeks ago," he told The Mirror. Contact Number (***) ***-**** Engage via Phone. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. San Francisco, California, United States View. Go to chronomics.com Contact us; My Account Latest Updates General Covid-19 Blood Testing General . Lucy Barnes prepared for a trip away to Greece with her two kids and best friend by ordering an amber testing kit for 90 from Chronomics. A REAL person would have been so much more reassuring but there was no live person helpline!! Chronomics Emergency Contact Number MoneySavingExpert Forum Mobile phone/tablet users. Not the easiest of firms to contact and thats being polite. That's great to hear that Ryan gave you fantastic service! If we can be of any assistance, you can always get in contact with us and a member of our team will gladly provide assistance. Chronomicss engineers turned towards Amazon Rekognition Custom Labels, a feature of Amazon Rekognition with AutoML capabilities. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Booking terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? Chronomics, Ltd. No problem with the company. The following image shows the picture of a test cassette uploaded by a user. 13/08/2021 10:57. Sign up to the Chill newsletter for weekly inspiration and advice on UK holidays. We offer a range of travel money services, including foeign currency, our Multi-Currency Travel Money Card and buy back guarantee. No tel number available to resolve problem. A year on, I get an email saying that I had been 'subscribed' to a service that I did not receive or want and money would be taken from my account. Our Services and Results Are Not a Substitute for Medical Judgement. My wife's kit was OK, although reporting results is quite complex for persons with limited IT knowledge. Master of Molecular and Cellular Biochemistry (Biochemistry and Molecular Biology), If you're not automatically redirected, please click here. As-Is. However, somebody emailed me within 5 minutes with a resolution. I have passed on your kind words to Ryan! All rights reserved. Find out the essential items that should be on your packing list depending on the trip youve booked using our holiday checklist. When not occupied with machine learning, he can be found taking a hike, reading a book or catching up with sports. No refund was received from them. "Since then I've emailed them about four times but no response whatsoever, yet I've continued to receive automated emails from them and so far two of my tests through the post. Learn about how you can train computer vision models for your specific business use case by visiting Getting started with Amazon Rekognition custom labels and by reviewing the Amazon Rekognition Custom Labels Guide. THEY ARE KEEN TO TAKE YOUR MONEY AND NOT REFUND WHEN YOU CANCEL YOUR ORDER IN A TIMELY MANNER! He enjoys providing technical and strategic guidance to customers and helping them design and implement solutions on AWS. "I have now received a fit to fly test, a day two test and a day eight one. "Lateral flow test for our return journey was delivered in the post two days before we left the UK and we brought it with us - its all been very easy and well organised," she said. Once you've received the kit, use the FCDO website to check when your destination country requires you to perform it. 2017-2023 Chronomics Limited. Chronomics was founded in 2017, by five friends from scientific and technological backgrounds. . This is only required during registration, whilst completing your test. Biology + Technology = Chronomics and a bio-infrastructure future. . See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Take Control of your DNA. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Poor customer service from a company that people needed at the time of Covid-19.Following on from contact from Ty, I have used the form supplied on the Trustpilot response and have still not received an answer. We do not store credit card details nor have access to your credit card information. Lucy Barnes was looking forward to a trip away to Greece with her two kids and best friend, Lucy was looking forward to a trip to Rhodes, He had bought the tests ahead of a trip to Zante. DO NOT USE THIS COMPANY. ForRapidAntigentests,ontheplasticcassette. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Exact rates will be provided at checkout. Hi Tony,I hope you are well. I recall there was a special number on their website but . Rates are approximations. I cancelled my order before despatch but chronomics still I sent the first set of tests. We hope you have a lovely Christmas and wishing you all the best. {{ userNotificationState.getAlertCount('bell') }}. I eventually made contact (over the phone) where i came across 'Ryan' who was a fantastic help digging me out of a hole which could have ruined my holiday. Get 5 free searches. . Eg, ABCD not abcd. We hope you have a wonderful week! Chronomics headquarters and office locations - Craft Our website uses cookies to improve your tui experience. This can be found on the outside of the box the test is delivered in, or on a label stuck on the plastic bag that has the test inside. Reply from Chronomics. Chronomics refund MoneySavingExpert Forum Are your Covid-19 tests authorised by the UK Government? TUI Travel Money offers great rates on over 50 different currencies worldwide, with no commission. This means you must go through an online registration process where you provide the required information. I'll look forward to speaking with you soon. Total disaster, chronomics website wouldnt recognise the barcodes on the test cassette. Chronomics refund. Use our handy store finder to discover your nearest TUI Store. Sign up for a free account. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). I'm panicking they won't arrive, can anyone reassure me or have a contact number I . Hi Clare,Thank you very much for taking the time to leave us such a positive review. Developed by software trainers who truly understand the need to deliver their learning in the best way possible. Recipients of the services and test results should exercise (or obtain) professional judgement in evaluating the test results when undertaking any course of action or inaction based on the test . Thank God Covid is virtually finished as I would never use your company again. Best wishes, NiciaSocial Media Department. Click here for examples of the types of numbers you may need and where to find . It took me hours (literally) to get the whole thing done. How do I log in to my account? - Chronomics 3 of us in total and done around 10am. Tom Stubbs Partner. Sam and all of us at Chronomics appreciate the feedback and wish you safe travels and great weather :) If anything else, don't hesitate to contact us back.Kind Regards,Ana. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Chronomics Chemicals & Plastics is a customer of mine. Our goal was, and continues to be, to analyse biological samples and give you actionable information to help you make decisions - about anything where knowing more about the unseen is . Would-be holidaymakers have told of their frustrations at ordering the kits through government-authorised providers Chronomics, which TUI has teamed up with. I printed them out on my printer instead of keeping the details on my phone, but that was my choice. 17 Feb 2023. This was the 2nd time this year using chronomics. (If this link is not shown here, the photo upload was successful): Where can I find the link to upload my test photo? Get Contact Info for All Departments. Others Named Tom Stubbs. Do you have a travel story to share? Up to 5 Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about. We've got personalised service down to a T. Pop into one of our TUI Stores and let our Travel Experts help tailor-make your perfect getaway. not very helpful. Hurdle is a trademark of Chronomics Limited. Working out how much spending money to take away with you can be difficult. Kindest regards,NiciaSocial Media Department. To comment on this thread you need to create a Mumsnet account. (If this link is not shown here, the photo upload was successful): Step 3: Continue the registration process from the screen pictured below: Step 1: From your homepage, click on 'Covid & Immunity' in the bottom left of the page: Step 2: Then find the 'upload photo result' link under your registered test. No number to ring chronomics. Quick results within minutes. 2 replies 4.3K views MartyRich Forumite. Founded in 2017, Chronomics, Ltd. is a UK-based biotechnology company founded on the use of . Hi, Thank you for your feedback. The advice can change so check regularly for updates. Can I use the Chronomics test to meet entry requirements in other countries? Whether you've already booked online or in store and need a helping hand, or you're thinking about your next holiday, our in-the-know Travel Experts are on hand to lend their expertise and take the hassle out of planning your trip. Outside of work, Pashmeen enjoys adventurous hikes, photography, and spending time with his family. Others have reported having a much more positive experience with Chronomics. Kindest regards,NiciaSocial Media Department. Chronomics Corporate Headquarters, Office Locations and Addresses | Craft.co Clear instructions please. Chronomics, how about a refund? Thisusuallystartswitha5,NH0,CHR0,BHA,BLC. Please make sure, if there are multiple users, that the correct one is selected which is shown on the left of the screen below. Chronomics makes no endorsement or representation as to the accreditation, licensing or good-standing of any healthcare provider under applicable laws. If you need anymore help, please don't hesitate to contact the team here: https://help.chronomics.com/contact-us and we'd be happy to help. Newbie. Heres a link to it:https://www.gov.uk/guidance/travel-advice-novel-coronavirus]. I have requested more information regarding your order with us, if you could come back to me as soon as possible I'd be very grateful. Horrendous!!! Dietary restriction (DR), a reduction in food intake without malnutrition, increases most aspects of health during aging and extends lifespan in diverse species, including rodents. Health tracking made easy - unlock valuable insights into your health with quick testing and accurate. The annotated images were first preprocessed using an AWS Lambda function. Hi David,Thank you for your feedback. My Kit ID wouldn't work, so I contacted Chronomics via the form, not expecting it to be resolved in time for our sailing. Clear instructions please. 1 reply . However, the mechanisms by which DR interacts with the aging process to improve health in old age are poorly understood. It should only take a few minutes to do this. "You can't get in touch with them, there no number you can get hold of," the 27-year-old told The Mirror. Get Tom Stubbs's email address (t*****@chronomics.com) and phone number (44798886..) at RocketReach. Hi Paul, Thank you for your feedback. This may look different depending on the device you're using, please select an option below:Instructions for computer/laptop usersInstructions for mobile phone/tablet users. Worse still their contact telephone number was unavailable!!!! I am extremely satisfied with their service. Cookie Notice. Hi Richard, Thank you for your feedback. Chronomics, London, United Kingdom. Date of experience: February 14, 2023. Hi Joanne, I'm sorry to hear of your experience Joanne, unfortunately from your name left against your review, I am unable to identify any previous orders created, in which I require to obtain contact history.We do always email all of our customers back and our contact centre is open from Monday-Friday 09:00-18:00.
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