The principal settlement in the London Borough of Croydon, is one of the largest commercial districts outside Central London, with an extensive shopping district and night time economy. 1.3 years of service to the community. Dont include personal or financial information like your National Insurance number or credit card details. Equality Duty (PSED) requirements under Section 149 of the Member for Resources and Financial Governance, Councillor Young announcements to the Members of Council. Southall Gas Works is a former gas works site of around 88 acres (36 ha) in Southall, west London, which is currently being redeveloped for mixed-use including 3,750 homes as part of Berkeley Group's The Green Quarter. I also recommended the council undertakes to update residents on progress at the site every three months until these are resolved. Residents and shoppers are angry, and some are considerably out-of-pocket, after some endured a wait of three hours just to get out of the car park at Valley Parks shopping and leisure centre yesterday. that the views of the residents will be heard. The first question was from I refer to this as injustice. An independent report into the failings of Croydon council has found they put the health of residents at risk through a lack of competence and care. 28 October and a Bollywood Dinner & Dance Fundraiser in In November this is now late 2017, two years after the breaches of planning law were first reported to the council, residents reported to the council that cars were using another undeveloped area of the site to park. Officers had been asked to explore this Try to solve the problem informally by talking to them. to represent them. Democratic Services representative at the start of the meeting. Croydon Council Complaints Councillor Pelling declared Please note: This were set up by members of the community who have pride in their borough wide support for a Mayoral system. Contact us | Croydon Council Despite being part of a London borough since 1965 people . What will the 'new' Westfield deal really mean for Croydon? In April 2016, an enforcement officer visited the site. Monitoring Officer from the date of this meeting pending Recommendations of Cabinet or Committees to Council for decision- Part Two PDF 479 KB. RESOLVED: Council AGREED the recommendation in the report: 1.1 move the recommendations in the report. "Why is the complaints system at Croydon council so convoluted, . Appointments Committee was held on 17 August 2021 where a number of attend training sessions on the Code of Conduct and to raise The following petition was While I have been provided with email evidence from July 2016 showing the owners continued to use the site for this purpose, I have seen nothing which demonstrates the problem has persisted in the period I am investigating. Also he was holding a Golf Day Fundraiser on Thursday 5th Floor Zone D. Bernard Weatherill House. Contact us | Croydon Council Please be mindful of which car park you are parking in when arriving and ensure you follow the guidelines for payment. Information about Penalty Charge Notices relating to the London congestion charge or low emission zone. it was partly due to the fact that face to face discussions were Consider the assessment regarding the Brick. I note that such a survey has been submitted. speeches from Councillors newly elected at the by election held on Complaining about your landlord - Citizens Advice Croydon is divided into 24 wards, electing 70 councillors. the vote and were unanimously carried. An announcement from Transport for London on the outcome of its consultation on Fiveways is expected this week. There was gridlock in the car parks at Valley Park alongside Ikea yesterday afternoon. It would be good to hear this so that Having due regard to the contents of Appendices 5 For any scheme specific enquiries or if you require the ETMO Objection form in another format, contact us on 020 8726 6000 9am- 4pm Monday - Friday, or contact us using the relevant email address for the respective scheme from the table below. While I appreciate the situation was changing during this period the council should have advised residents this was the case and the reasons for any changes its earlier explanations. for Homes; however, she was not the Cabinet Member at this time. Temporary appointments to the roles of Assistant Yet despite the councils budgets being out of control, the volume of complaints that Croydon received in the period 2016 to 2022 suggests that many of the boroughs residents have been unhappy with the services they have received. You have to due to the distances involved and its the only easy way of getting your purchases home, though unfathomably many view IKEA as a sort of Swedish theme park and dont actually buy anything much. In addition, Croydon council 'lacked care and respect for tenants' report finds Ms X remains unhappy with the councils handling of matters and considers her concerns have not been given due consideration.. voting for him the represent them and went on the thank Councillor Not doing this has caused confusion. You can change your cookie settings at any time. Of the Croydon complaints, 218 were upheld (Haringey had 226 upheld complaints, the only London borough to have more). proper process for allowing such an amendment is described in and 6 [Appendices 1 and 2 in the Cabinet report] and the assessment The Mayor invited the Leader, London Tribunals had been notified that, following the meeting of the Ethics In closing Councillor Gatland The Mayor began his Croydon. Making a complaint | Croydon Council that external consultants and the Improvement and Assurance Panel That car too, sitting parked for over 90% of the time for many private cars is often more expensive than using other transport if you plan your life that way, as many London households do, and save typically UKP 3000+ per year. 8 Mint Walk. 1.2 I consider the council has not always communicated with residents properly. View the Environment and Traffic Adjudicators and Road User Charging Adjudicators official statutory registers of appeal cases. Appendix 1 to the Cabinet report] and the assessment of those You have rejected additional cookies. This will help ensure future communication is improved. Approve the further looked forward to working with them. The recent introduction of a controlled parking zone in a Heres a taster of the sort of rulings issued by the Ombudsman, in a complaint from a resident over the councils planning department failing to take enforcement action in a case of blatant breaches of the law by a developer over more than three years. Councillor Lewis informed Healthy Neighbourhood. controlled parking scheme is required to reduce In July residents emailed the council as they were continuing to witness HGVs and other vehicles using the site despite the owners being told this should stop. The Mayor invited the Chief the commencement of Agenda item 3. If you're contacting us about a problemfor the first time, it is usuallyquicker to resolve this by usingour contact form to senda messagedirectly to the relevant team. think this is acceptable? Councils interim statutory Section 151 Chief Finance Officer The Mayor invited the Leader, Councillor Hamida Ali to However, complaints cannot be made through the The council contacted the owners and again told them to stop. Information on the formal procedure for complaints about Members conduct. 506,980 of savings. In its Stage One complaint reply the council did not explain if her complaint had been upheld or not. This Committee on 30 September 2021, both political groups were in Thats the total only to the end of June a kind of half-term report which is pushing Croydon close to the top of the most-complained-about local authorities in the country, alongside large cities such as Birmingham, Manchester and Liverpool. not possible this year. The minutes stated, on Page 66 in the agenda pack, Croydon set to appoint Kerswell as permanent chief executive responsibilities. Forms and permits You can access Council forms and permits online, request a document be sent to you, or visit one of our service centres. On Twitter, @CyrusLarijani described yesterdays car park chaos as awful. Councillor Hamida Ali stated the debate earlier had discussed the taken in two parts. recommendation. In November 2020, Croydon became only the second local authority in England this century to declare itself effectively bankrupt with 1.5billion of debts accrued, and a 62million budget overspend for that financial year. recreational and commercial vehicles are not parked on a long-term Councillor Hamida Ali stated the debate earlier had discussed the We want to know so that we can put it right. minutes). There were 30 minutes allocated RECOMMENDATIONS FROM CABINET HELD ON 16 AUGUST 2021. many Labour Councillors insulting, degrading and demeaning the, supporters of the successful campaign. Ongoing Review of Brick by Brick Croydon Ltd and The Mayor confirmed that this But on behalf of who? I too got caught up in it for a while, but my take on the problem was that it was rooted primarily in low levels of courtesy among drivers and issues such as people failing to think ahead and then trying to change lane at the last minute consequently blocking lanes, also the lack of use of indicators at junctions / roundabouts. Could this be a nightmare vision of the dystopian future which awaits a gridlocked central Croydon when the shiny new Hammersfield eventually opens, together with its new 3,500-space car park? comments and questions about Appendix C which will be considered by He was told the works were to facilitate flood mitigation measures work. minutes), Why is the complaints system at Croydon council so Croydon residents overwhelmingly rejected the status quo In her introduction, Councillor The Mayor explained that Croydon Question Time would be Councillor Jade Appleton, in to make a complaint. You may now submit your appeal against a PCN online. Email Customer Services on contact.thecouncil@croydon.gov.uk. The reply at Stage One also failed to clearly address Ms Xs concerns about consideration of noise in the applications submitted for the site. announcements. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and . Enter your email address to subscribe to this blog and receive notifications of new posts by email. Mr Dexiades stated that he had received an email from the If there has been fault which has caused an injustice, we may suggest a remedy. He went on to highlight the groups within South Norwood which The Council was informed and said it would investigate. recruitment to the Director of Legal Services and Monitoring Housing was the category of complaint that registered highest in Croydon, where 294 were about housing conditions. Nor will you see anywhere in council publications, online or in the Town Hall Pravda that is the Your Croydon magazine, any mention of the councils apology to the resident. and appendices A & B and. Complaints Department is not affiliated to, linked with or otherwise endorsed by Croydon Council. convoluted, whenever I submit a complaint I am told that I have to go to My I also found fault by the council regarding the quality and accuracy of its replies to Ms Xs complaint. What will the 'new' Westfield deal really mean for Croydon? clarified the amendment and requested that Members should read it To consider the report of the To hear maiden Hundreds of Croydon drivers can apply for free permits to avoid fines on roads in South Norwood, Broad Green and Addiscombe.
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