If you accepted to continue your application with us and we mailed your application to the Health Department or if you received your vital records, we wont be able process any refund. When I complained, they gave my the NH phone number. I ordered a birth certificate from them, received five different error emails from them, spent hours on hold, and finally, THREE WEEKS later, told them to cancel my order and refund my money. The beleaguered company has laid out what the action means for its customers in an online FAQ . I am rethinking my account with them right now and will probably cancel it. If your state uses VitalChek, all you need is your eight-digit order number and six-digit PIN number to check on the status of your birth certificate delivery. Both versions process the orders the same way, so your order is safe and secure. Saying 'It is legitimate. Order Your Vital Records Online | VitalChek That was quick. I am submitting a consumer fraud complaint with the NYS AG today. In most cases once the order has been placed, no changes can be made. seconds I placed an order with them for a birth certificate for $23 on November 20. Then once you have paid they want a ton of things to prove who you are. Learn from my mistake, and don't send them money. If you need assistance, please contact us with your order number. As far as I can see. Save your money and use a different service. i ordered sometime around august 20th. otherwise received the bc's for mary and paul, short form Read Customer Service Reviews of www.vitalchek.com - Trustpilot Join our community, read the PF Wiki, and get on top of your finances! Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Note - Agencies that allow Agency Initiated Credits are able to refund payment on an order AFTER the closeout process is complete. Whether it is necessary to have a search for the vital record 2. Ordered death certificate 3/29 with an estimated delivery date of 4/26. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. Locate the order using the Search function and view it in the Death Certificate Request screen. Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. Were sorry your experience didnt match your expectations. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. Our fees charged are for the preparation of your documents and do not include the fees for obtaining these vital record documents, which you will need to pay separately to the Health Department. Vital check is terrible to say the least.I ordered a birth certificate in Oct 2022 and it's now Feb 2023 and still nothing. The quickest way to reach us is by private message at Facebook.com/VitalChek. Ive called several time and never get through due to the high call volume. This also looks very bad for ancestory.com if the support these deceptive practices. It tool SIX months almost to the day. If you are married, this would be your first and, Maiden Name This is the last name of a person before. Closed. The quickest way to reach us is by private message at Facebook.com/VitalChek. I have called numerous numbers for months and I cannot get a person on the phone. HelloLlewellen. Log in to manage your order. 0 CalamityLeo 4 yr. ago If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. I selected Interntaional, and entered my address, I entered the "province" on the second address bar and typed province : Hay Nahda. When I try to call and fix the issue Im waiting on hold for over an hour LITERALLY. You have no option but to use them to order a vital record online. We were put on hold for 2 hours and the website didnt work. I see there are a lot of complaints about the same issues with this company. Their order status page still shows the expected delivery date of my order to be more than 3 months previous to this posting. VitalChek said it was sent but I never got it. So I called the City Clerk, sent an email, paid $12.50 and it was shipped 5 mins later. A $15 birth cert turns into $50 because they scam you on the mailing options. The time of the year when you make your request I'd like to contact customer service. This company is not to be trusted. We are updating our website, so you might experience either the old or new version. Cloudflare Ray ID: 7c0ed30ebe82af45 Customer Care. They say there are 300 different companies they use so they cant tell you. The government agency will not be able to provide any information on the document or determine if the document exists in their office until an order has been placed and a search conducted. Click the Reinstate Order button. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. Archived post. Now it's been so long I can't even check the status of my order. Its fraudulent and quite the scam. They did nothing to attempt redirecting delivery to a date Id be in. This company is very misleading and feels like a scam. And have experienced long hold times on the phone. Some fields have been entered and saved in VPS. I verified the date of death with the hospital where she died, so I know I provided the correct information. We are sorry that your experience didnt match your expectations. I've spent almost $60.00 just to wait. All Rights Reserved. Companies can ask for reviews via automatic invitations. VitalChek has partnered with vital record agencies within the United States to bring you the ability to order the vital records you need. Vital record agencies will not fax or email certified copies of vital records. How Do I Track My Vitalchek Order? - GetHuman Ive emailed twice no response. Its only next day air shipping. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Click OK to confirm. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. It was much more than the $23.30 they are stating in the response. Ok fine I understand. Vitalchek says they have no record of a cancellation and refuses to refund my order. So, they have no interest in customer service. Canceled Orders. I asked VitalChek for my money back. Such waste of time and money don't use this service! How to Reinstate a Cancelled Order. When I reached out on Facebook, I was told that the average time for shipping is 90-100 days, which doesn't include weekends and holidays. This company just charges you extra to order your birth certificate, but it doesn't appear to be a scam or anything. I contacted my city that I was born in NY. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. Upon checking the status, I should receive it by late April. Thieves! It's shameful to say the least and each state should reconsider using them. 2nd Edit 11/14/18: Well, I pulled the trigger and did it yesterday. It has been over a month, I still haven't received anything, and they have kept the money. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Hello Paul. 100 days has not passed but would be mid March, a month before the deadline that I needed it by. We will take note of your feedback so that we can deliver a better experience next time. If Long Form is not an option in the reason menu, the vital record agency that is processing the request does may not offer it. Your session will expire in Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Forgot Your PIN? | Order Your Vital Records Online | VitalChek I'm actually worried that a bad character has my info now. Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. View the Cancelled order in one of the Order Create tabs ( Order Details, Correspondence, Order Summary, Comments or Attachments) Step 2. If California is like Louisiana, the document is actually search for, found & shipped by a California governmental agency, not VitalChek. We also ensure all reviews are published without moderation. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. This company scams people! This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. Never, ever use this service. Enter the order number and PIN from your confirmation email. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. That means we can process your request quickly, affordably and securely. Step 1: Have the order to be cancelled in view . I submitted the requested information and to date I've not received an updated response. Order Your Vital Records Online | VitalChek Why can't they track down a person's death. Telling me 'I've used it before' is very dry response. Guess what? They are the only game in town and they know it. My suggestion is DO NOT deal with VitalChek! You cant cancel. For domestic mailing it's supposed to be free. beep.' Shipping methods vary. How to Cancel an Order - VitalChek Be cautious of this company if you are looking for a record of someone but are not completely sure of all the information on them. Hello. I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). Received the BC in 4 days. seconds This company is HORRIBLE!!! Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. So I guess I have 50 more business days to gocomplete bull$#*!. So the customer service is really bad. This place is HORRIBLE! How to Cancel an Order - customers.vitalchek.com Not worth the $60.. They give you these long unrealistic wait times on each platform. You can find them in your Order Confirmation Email. I wish I never went through them. We appreciate you placing your order with VitalChek and sharing your feedback. What a waste of time and money. Finally, a woman picked up my call and I explained my situation. Thank you for ordering your marriage certificate from VitalChek and sharing your feedback. Have completed an application three times for a death certificate, each time, they have to have something different, have faxed documents, mailed docs, they say they never receive (even though I have a fax confirmation), have sent via FedEx documents, etc., then told order was canceled.THEY NEVER REFUND THE FEES, have paid twice for same document. No reply to the complaint I made at that point. Vital Records Online 2021. Tip for consumers:Don't order anything through the state of NY. It goes against our guidelines to offer incentives for reviews. I am super pleased with VitalChek. Your orders. Go to your local county or city and get your Birth Certificate or vital records to avoid this headache. If I could give minus 5 stars I would! If you have any questions, please contact customer support. New comments cannot be posted and votes cannot be cast. The Government Vital Records office that holds your record is the only location that has direct access to the information recorded on the certificate. Sorry for that language. Do you want to continue your session. However I'm only a state away. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. I ordered a certified copy of my marriage license on 1/26/23. If we cancel your order, we won't charge you. How to Cancel a Request - VitalChek When contacting VitalChek, they provided wrong phone number to contact vital records of state. Your orders on VitalChek may vary depending on a number of factors. This company is a complete joke. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. This website is using a security service to protect itself from online attacks. Pick a certificate to get started: Cloudflare Ray ID: 7c0ed3101f4e744b This company is the worst I have dealt with, and combined with the State of Oregon it was doomed to fail. Manage My Order. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. This is the worse experience, for people who are dissatisfied, call your bank. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! We appreciate you placing your order with VitalChek and sharing your feedback. You will usually get a response in a matter of minutes. Stop don't use vital check! VitalChek accepts Visa, Mastercard, Discover, and American Express. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Order Status - VitalChek The max file size is 10MB. How to Check on the Order Status for a Birth Certificate Thank you for placing your order on VitalChek.com. Sent in to get my BC. The action you just performed triggered the security solution. Tip for consumers:Fraud factory, not legit service. Not once is that spelled out during the purchase process. I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. No updates. If you would like to receive a Long Form Birth Certificate, ensure that during the ordering process you select the reason for ordering is to receive a Long Form. Dont waste your time with this company. Due to the higher costs associated with our Rush Packages, they have additional refund policies. The documents and forms that we will fill out on your behalf can be obtained as blank forms free of charge directly from the Health Department, or possibly, elsewhere online. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. or getting defensive about my inquiry is exactly the response I was trying to avoid. If I still need a raised seal on my birth certificate you WILL hear from me!!! Vital Records Online uses the information users provide on its website to pre-fill your application documents. I logged onto VitalChek to get a copy of my birth certificate. I would never use them again. Please contact us with your order number via private message at Facebook.com/VitalChek. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? I would give them 0 stars but I have to give them 1 to post the review. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Vitalchek.com Reviews, Complaints, Customer Service Tip for consumers:Don't waste your time or money! Do research and you will see a lot of unhappy customers. If you deal w someone from this company and it takes 9 months. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. Tip for consumers:Call the County of record of your birth/death/marriage/divorce it will be less expensive and people will actually help you. VitalChek Phone Number | Call Now & Skip the Wait - GetHuman If unable to locate your . Ordered long form birth certificate July 7th order was accepted and said 90-100 business days to receive. I ordered my birth certificate back in January 2022 and it is going into July and I still do NOT have it. My dad needed his birth certificate in order to apply for TSA Precheck. In order to get your application in record time, you may obtain the premium package at an additional cost. Order has been cancelled. The worst company. If the information you find is not sufficient, contact the VitalChek customer service team and ask . 37.205.37.43 You pay for a service, pay for the certificate and 20.00 for air mail and I'm still waiting. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Still haven't received it. Your session will expire in I have no idea how they are still in business. They make it sound so easy t to do. Charged $48 and no record exists. We are updating our website, so you might experience either the old or new version. The action you just performed triggered the security solution. Ask a Question Need to Chat? You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Most agencies will list the parents names on the birth certificates. Many state governments authorize VitalChek to handle online orders of vital records, including birth, death and marriage certificates. on march 28th an email said to expect it by april 9th. 8/15/2022 order has not been received. They never sent the confirmation email that it was sent that they said they would send (I checked my spam), I never got the certificate, they didn't reply to 2 inquiries about it. Step 2. You can email the site owner to let them know you were blocked. Unacceptable. thank you. If you are requesting a copy of your birth certificate to obtain a passport, please select Passport as the reason that you are requesting a copy of your birth certificate during the ordering process. Ordering a Vital Record | Washington State Department of Health Although it is more expensive, for your protection we recommend express delivery with UPS. You will also receive your order number and pin in the confirmation email you receive. Order still shows processing. Need help with your Amendment or Correction request? Processing 5 to 8 business days. I cant believe South Carolina has them as one of their recommended sites to use. I wish I could cancel my order but I'm sure they'd find some way to screw me over. I haven't received my order yet but hopefully it'll come in the next week. VitalChek ranks 4th among Birth Certificates sites. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. Closed. THEY NEED TO GET OUT OF THE BUSINESS. This page does not include information about canceling Amazon Prime and other digital subscriptions. Emails are not returned. Click to reveal See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Please refer to the resources below to see how VitalChek can assist you. Tip for consumers:DO NOT USE VITALCHEK!!!! Why couldn't they have contacted me for further information? Products used:They are suppose to provide a service to order birth and death certificates. Actual times may vary from a day to several weeks. They keep rejecting it Asked for a refund since they cannot deliver and the rep said no and if I didn't answer her right away she was ending our chat. These guys are a fraud. Order is reinstated, Order Status changes to Open and Authorize Payment . I called them and was immediately put on hold. Again, thank you for your feedback. The item is out of stock. I asked for experience and duration. Our mobile content is best viewed in the upright/portrait orientation. She said as a 'one time courtesy' she would ask for a new certificate be sent out. Despite submitting required documents twice, it was better to drive 7 hours one way to do it in person with the same documents VitalChek said werent good enough! VitalChek does not have access to any vital record, or the information contained therein. I found it quicker to drive to County Bureau of Vital Statistics, than to wait for VitalCheks to process my request. B2B request has been cancelled message displays. Manage your Amendment/Correction order, including checking your order status. My bank account was already charged and 6 months later, I do not have my order. How to Reinstate a Cancelled Order - VitalChek Stay away, nothing but a fraud factory. We apologize that you have not received your order yet. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. Support. How Do I Track My Order with Vitalchek? - GetHuman VitalChek Reviews - 314 Reviews of Vitalchek.com | Sitejabber Vital record agencies require that information is complete and accurate to provide vital records. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. Manage My Order | Order Your Vital Records Online | VitalChek Types of certificates offered vary by the vital record agency processing the request. Poor business. In Progress. VitalChek Reviews | Read Customer Service Reviews of www.vitalchek.com But they allowed the shipment to be shipped without checking to confirm my being home to accept. 0/10 would never recommend using this service again. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. How do you promote free regular mail but force orders to pay for next day air? This premium package involves a higher cost in order to get your application delivered in record time. After placing your order on VitalChek.com, your order number and pin will be displayed. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. We are updating our website, so you might experience either the old or new version. Check one more thing off your to-do list. Your order. They bate you on Ancestory.com saying a record exists. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. It is now 3/20/2023. Thank you for placing your order on VitalChek.com. The 'Manage My Order' tab allows you to check the status of your order on VitalChek whenever you please. So screw vital check for that. I had to cancel my vacation due to not being able to get my new passport because I have yet to get my birth certificate. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Manage Order - VitalChek Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. As of 2/13/2023, the order was "In Progress." This company is either a scam or has really bad customer service. You can also email vitals.customerservice@vitalchek.com. VitalChek Live Chat. They charged me almost $60 for the service and I got nothing. Customer service is not worth the time or energy it takes to call, text or whatever means they offer. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. It that really how long it takes before it ships out? Absolutely absurd. To correct an error on your certificate, you will need to contact the vital record agency who processed your request. No amount of time with customer service solved anything. Frequently Asked Questions | Order Your Vital Records Online | VitalChek Poor communication and bad service! 4 millionvital documents processed peryear, 100%compliance with the highest level PCI standards to protect your personal information. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. e-Commerce Service VitalChek VitalChek Reviews 8,931 Excellent 4.4 VERIFIED COMPANY www.vitalchek.com Visit this website : JE Jean 2 reviews US 2 days ago Unhappy Site was malfunctioning through out my purchase. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. What to Do If Your Social Security Card Is Stolen? For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. 2023 Trustpilot, Inc. All rights reserved. DO NOT use this service if you really need your documents. Sent it in and received my birth certificate in 10 days. I have also contacted my attorney concerning this matter. Order birth, death, marriage and divorce certificates from VitalChek, the only company with direct connections to more than 450 government agencies across the nation. There is no full refund policy. I have until July this year to turn this into immigration for my husband or we have to start everything all over again! not, Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Step 3: Order Cancel prompt appears. Phone number is recordings only : (. The worst Lack of service steals your money no kind of help they just want to talk over you and make it same like it your fault when the info is not giving on the web site lies about shipping being charged 20$ for 3-5-7 business days and still gotten in 21 days and or 25 if you want to count the Saturdays I wouldn't use them again and recommend them nobody else. Performance & security by Cloudflare. You will usually get a response in a matter of minutes. Cancel Order message is displayed. I assumed I would never receive the BC, or if I did, it would be bogus. Terrible customer service. Agency processing times do not include shipping.
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